*This job posting comes from the Talenteca.com job board* ### **Job opening from Capital Humano Superior in Bosques De Las Lomas \- Miguel Hidalgo, Mexico City** ### **Job Objective** Provide attention and resolution for incidents, failures, and requests generated by customers through the service desk, ensuring proper documentation, tracking, and service delivery. ### **Main Responsibilities** * Incident registration, categorization, and management * Diagnosis and resolution of failures * Tracking until resolution * Technical documentation * Updating the knowledge base * Hardware/software installation and maintenance * Participation in special projects * Equipment monitoring * Technical support and escalation * Reporting and service delivery ### **Requirements** * Degree in Systems Engineering, Communications, or related field * Technical English comprehension (reading/writing) * Intermediate knowledge of networks, collaboration, and/or security * Availability: + Travel + Rotating shifts + Weekend/night on-call duties * Personal transportation (mandatory) * Professional appearance and service-oriented attitude ### **Skills** * Teamwork * Problem solving * Strong verbal communication * Self-taught learning ability * Customer service orientation ### **Schedule** * Monday to Friday Shifts: * 5 PM to 1 AM * 12 AM to 8 AM Rotating weekend on-call duties (Saturdays and Sundays). ### **Location: Bosques de las Lomas, Miguel Hidalgo, Mexico City** **Desired Education Level:** Bachelor’s degree \- in progress **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Wireless **Skills:** * Support engineering * CCNA * ENGLISH *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69376aa95600002e00c85def\&source\=indeed*