Dispatch

Description

Position Summary: We are seeking an organized and communicative individual to support IT service delivery, with a focus on operational tracking and coordination with field engineers. Key Highlights: 1. IT service monitoring and assignment 2. Operational tracking and field coordination 3. Support in project scheduling and logistics management We are a company dedicated to delivering Information Technology (IT) services and seek to integrate into our team a well-organized individual with effective communication skills and an operational tracking focus, who will support the proper delivery of our services. **Main Responsibilities** Continuously monitor the ticketing tool, downloading new services and maintaining control over them. Assign services to field engineers based on response times, resolution timelines, and coverage areas. Directly track progress with field engineers, validating advances, documenting on-site situations, and requesting evidence for ticket closure. Support project scheduling by utilizing available time slots between tickets. Track package deliveries to ensure materials arrive on time for ticket and project resolution. Support incident management related to payroll and field staff travel expense verification. **Required Profile** Technical degree or incomplete/completed bachelor’s degree (preferably in administrative, IT, or related fields). Strong organizational and tracking skills. Clear communication and professional demeanor. Basic proficiency in digital tools (email, Excel, ticketing systems). Desirable experience in operational support, help desk, or coordination roles. **Work Schedule** Monday to Friday: 08:30–18:30 Saturday on-call shifts (remote): 08:30–14:00 **Compensation and Benefits** Gross monthly salary: $12,000 Biweekly payment via BBVA Full statutory benefits Year-end bonus: 15 days Vacation: 12 days starting from the first year Vacation premium: 25% 100% IMSS coverage Monthly food vouchers: $1,300 per month Meal allowance: $600 per month Work tools: smartphone with plan and laptop Work location: Puebla, near Plaza del Sol Position type: Full-time Salary: $12,000.00 per month Workplace: On-site employment