Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimizing their experience while adhering to established processes and policies. Key Highlights: 1. Establish a friendly and service-oriented relationship with customers. 2. Ensure the best service and sales experience. 3. Carry out specialized activities aligned with objectives. **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Guanajuato Location Type: Tda Salamanca Salamanca **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a friendly and service-oriented relationship with customers to ensure service quality, thereby providing alternatives for issue resolution. Implement quality standards set by Management and ensure the best service and sales experience. Accurately and completely register customer visits in the company’s systems to enhance satisfaction. Carry out specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete Degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity through reasonable workplace accommodations.