Universal Executive Training

Description

Position Summary: Advise customers in AT&T stores to identify their service needs, optimizing their experience while adhering to established processes. Key Highlights: 1. Customer advisory and service in AT&T stores 2. Building friendly relationships and ensuring service level 3. Executing quality standards and enhancing customer experience **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Guanajuato Location Type: Tda Irapuato Cibeles **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while complying with established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards set by Management and ensure the best service and sales experience. Accurately and completely route customer visits into the company's systems for improved satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.