Technical Support Executive

Description

Position Summary: We are seeking a Technical Support Executive to install, configure, and maintain hardware and software, handle incidents, and provide advisory support to ensure optimal operation of the technological platform. Key Responsibilities: 1. Hardware and software installation and configuration. 2. Incident handling and user support. 3. Preventive and corrective maintenance of equipment and systems. Our talent recognizes us as a **SUPER COMPANY!** on **Top Companies**, and you can join over 6,000 collaborators in our **largest Savings and Loan Cooperative in Mexico**. We are looking for your talent as a **TECHNICAL SUPPORT EXECUTIVE** **What will you do?** * Install and configure previously authorized hardware and software at branches, and maintain the proper functioning of the technological platform to ensure uninterrupted service to members. * Handle incidents and provide advisory support to users of information technologies, ensuring appropriate support is delivered to guarantee optimal operation of institutional equipment and applications. * Perform preventive and corrective maintenance on equipment and/or systems (computers, servers, peripherals, printers, systems, applications, etc.) located at plazas, regional offices, and branches to ensure proper functionality. * Monitor the status of computing equipment and installed applications, ensuring compliance with internal regulations to maintain correct equipment functionality and prevent risks of damage or data loss. * Evaluate and prepare reports on the status of institutional equipment and systems, as well as track warranty requests for equipment, printers, and servers with suppliers. * Implement and configure institutional-defined applications at branches and administrative offices to maintain up-to-date versions and adequate control. * Guide and assist users in backing up and recovering information stored on institutional equipment and systems. * Perform preventive, corrective, or replacement maintenance on all Telecommunications and Juniper equipment to ensure proper operation. * Replace and reinstall damaged equipment and/or components as needed to keep the technological platform updated and ensure optimal performance. * Provide required technological support for special events and logistics for meetings of various leadership levels at administrative offices and branches to ensure their successful execution. **What do you need to apply?** * Completed Bachelor’s degree in Computer Science or Systems Engineering **DESIRED EXPERIENCE** Knowledge of Windows versions, and 2–3 years of experience in hardware, software, and telecommunications maintenance. **What our institution offers you:** * IMSS (100% contribution), major medical expense insurance, and life insurance * Savings fund, food vouchers, attendance bonus, punctuality bonus, paid leave (birthday, marriage, etc.) * Training and tools to perform your duties effectively. * Direct employment with Caja Popular Mexicana * Additionally, year-end bonus, vacation days, and vacation premium are **above statutory requirements**! **Work location**: **Irapuato, Gto** **Will you join our challenge?** Apply now—your talent interests us! Submit your application for this vacancy; a Human Resources Executive will review your information and contact you