Bilingual Back Office

Description

**About the Company** If you want to join a company focused on providing organizations with a fully **operational, accessible, and direct contact center for their customers.** This opportunity is for you… **APPLY NOW!** **About the Opportunity** The company is seeking its next **Customer Service Representative**, who wants to deliver the **best customer service for a major client’s “Health care services” campaign.** The company is currently growing at an accelerated pace, and this position is essential to further enhance the experience of its customers and partners. Key responsibilities include: * Receiving and initiating first contact and outreach with customers via telephone calls and/or other channels as applicable. * Identifying and analyzing customer needs. * Designing and delivering optimal responses and service tailored to customer needs. **Requirements:** * **Must reside in Tlaquepaque, Jalisco.** * Minimum Education: Completed high school (certified with official documentation). * Experience: **Minimum 6 months** in **customer service, sales, or related service activities.** * **Advanced English proficiency.** *Assessed during the interview.* \*\*\*\*(as communication with stakeholders in the USA is required). * You must have all documentation complete: Birth Certificate, Official ID (INE), Proof of Address (not older than 3 months), CURP, RFC, Academic Transcript/Certificate, IMSS Contribution Report, Afore Statement (if applicable), Infonavit Retention Slip (if applicable). **You are the candidate we’re looking for if...** * You have experience in: **customer telephone support or service roles.** * **You possess strong verbal communication skills.** * You have a genuine passion for **customer service with an outstanding positive attitude.** * You demonstrate strong negotiation skills. * You have experience working toward performance goals. **What the company offers you** * **Gross monthly salary.** * **Bi-weekly payments.** * **Working Hours:** Monday to Friday, between 7:00 AM and 7:00 PM. *(Schedule assigned during interview, fulfilling 8 daily working hours)* * **Work Modality:** 100% on-site. * **Location:** Av. Camino al ITESO, C.P. 45608, San Pedro Tlaquepaque, Jalisco. * Statutory and above-statutory benefits from day one. * IMSS coverage and full 100% contributions. * 12 vacation days starting from the first year. * 2 personal days per year. * Vacation bonus: 25%. * 30-day Christmas bonus (Aguinaldo). * Monthly food vouchers: $1,000\. * Discounts on dental and vision health services. * Life insurance. * On-site medical services. * Medium-term career growth. **If you want to be a key part of the company transforming Mexico, this position is for you. We want to meet you!** Employment Type: Full-time, Indefinite-term contract Salary: $18,500\.00 \- $19,500\.00 per month Benefits: * Flexible schedules * Option for indefinite-term contract * Medical expense insurance * Life insurance * Food vouchers Application Question(s): * Which municipality/region do you live in? * What is your highest completed level of education? * What is your English proficiency level? For reference only: Do you hold any language certification and/or customer service experience in the USA? * Are you currently employed? * What was your current/last salary? Work Location: On-site employment