Customer Service - Telephone Support

Description

Position Summary: We are seeking a professional to receive, route, and resolve customer issues, delivering high-quality after-sales service and managing warranties to ensure complete customer satisfaction. Key Highlights: 1. Ensure a healthy company-client relationship and effective repair service. 2. Provide clients with guidance on the use and services of their homes. 3. Maintain constant communication to improve processes and handle warranty claims. At Ruba, we do not only build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico. We invite you to join our team. CUSTOMER SERVICE Receive, route, and resolve customer issues from the office or deliver high-quality after-sales service in accordance with company policies to achieve total customer satisfaction, while also carrying out activities related to warranty handling. Responsibilities: Ensure a healthy company-client relationship to deliver superior service and meet customer expectations. Ensure contractors provide repair services for delivered homes in case of defects, maintaining the safety and commitment promised by the company. Provide clients with guidance regarding any questions that may arise about the use and services required for their homes, ensuring their full comfort. Ensure customers receive appropriate warranty support for their homes. Maintain constant communication with the CAT, construction coordinators, and supervisors to report customer-reported defects and thereby improve processes. Requirements: Completed university degree Minimum 3 years of experience in customer service and warranty management Basic knowledge of construction processes Proficiency in Office and Enkontrol Negotiation skills Excellent verbal and written communication skills Professional appearance Proactive and empathetic attitude We Offer: Competitive salary Benefits exceeding statutory requirements Excellent work environment Professional development and growth opportunities Training programs. -Requirements- Minimum education: Higher education - Bachelor's degree 3 years of experience Keywords: service, customer, client, care