Evening Shift Supervisor

Description

Job Summary: We are seeking a dynamic leader to supervise operations, ensure service excellence, and motivate the team to achieve sales goals in a vibrant environment. Key Highlights: 1. Operational leadership in a vibrant environment 2. Guardianship of customer experience and suggestive sales 3. Career plan and professional development ​Location: Tokai – El Parián (Tlaquepaque) ​At Tokai, we don’t just serve Japanese food; we create memorable moments. We’re looking for a dynamic evening shift leader capable of orchestrating service excellence while motivating their team to reach new sales targets in the vibrant atmosphere of El Parián. ​\#\#\# Key Responsibilities ​Operational Leadership: Supervise floor and bar staff during the shift, ensuring each team member meets the brand’s quality standards. ​Service Excellence: Serve as the guardian of the customer experience, guaranteeing prompt, friendly, and professional service. ​Sales Orientation: Train and motivate the team on suggestive selling techniques to increase the average ticket value. ​Conflict Resolution: Proactively and empathetically resolve any customer issues or internal team situations. ​Shift Management: Oversee shift opening/closing procedures, cash handling, and achievement of daily targets. ​\#\#\# Ideal Candidate Profile ​Experience: Minimum 1–2 years in similar roles (restaurants/hospitality). ​Proactive Attitude: Someone who doesn’t wait for things to happen — they make them happen. ​Soft Skills: Assertive communication, positive leadership, and high stress tolerance. ​Results Orientation: Ability to work under sales and quality objectives. ​\#\#\# Offer Details ​Schedule: Monday to Sunday, 1:30 PM to 11:00 PM (with one weekday day off). ​Compensation: Competitive salary + excellent tips. ​Benefits: All statutory benefits (IMSS, Infonavit, vacation, year-end bonus). ​Growth: Career plan and professional development within the group. ​\#\#\# Why Join Tokai? ​"We seek people who want to grow with us. If you’re passionate about service, skilled at leading teams, and love the dynamism of the restaurant industry, this is your place." Employment Type: Full-time Salary: $13,000\.00 per month Benefits: * Discounts and preferential pricing * Staff cafeteria service Workplace: On-site employment