Customer service

Description

Job Summary: We are seeking a Customer Service representative to attend to and resolve customer inquiries, ensuring their satisfaction and delivering excellent after-sales service. Key Highlights: 1. Customer-centric role with focus on customer satisfaction and after-sales service 2. End-to-end order management and incident tracking 3. Support in commercial and administrative activities We are a Mexican company with over 70 years in the market, dedicated to the manufacturing and marketing of high-value glass products for domestic and international clients in the wine, spirits, perfume, cosmetics, food, and pharmaceutical industries. Join our team as: **CUSTOMER SERVICE** **REQUIREMENTS:** * 1 year of experience in customer service, sales processes, and internal staff interaction. * Bachelor's degree in Administration, Commerce, International Business, or related field. * On-site work. * Proficiency in Office, SAP or other ERP systems, Excel, and Office. * Location: Hidalgo * English: Basic **Objective:** To attend to and resolve customer requests, achieving customer satisfaction while consistently delivering quality service and after-sales support. **RESPONSIBILITIES:** * Receive and enter customer orders or internal orders into the SAP B1 system. * Confirm to the customer or agent which products are available for immediate delivery and provide availability dates based on production planning and inventory levels. * Fulfill customer specifications as outlined in the purchase order. * Schedule delivery appointments for applicable customers or confirm delivery dates with customers. * Track discrepancies reported by customers regarding shortages, pricing differences, or breakage. * Update and clear backorders, then review with agents and/or Wholesale and LATAM Managers. * Generate reports on available inventory for the commercial department. * Prepare sales quotations for the public. * Take employee orders and manage delivery of employee sales. * Support preparation or request of samples for wholesale, candle, and LATAM channels. * Issue credit notes requested by customers and authorized by the Wholesale and LATAM Manager. * Process post-delivery complaints, if any arise. **COMPETENCIES:** * Service orientation * Proactivity * Teamwork * Excellent customer interaction skills **WE OFFER:** * Monthly gross salary of $14,000 MXN * 10% monthly food vouchers based on salary * Statutory benefits from day one * 3% savings fund contribution upon plant employment * Direct employment with the company * Permanent position