Seguritech Sistemas is seeking a Technical Support Engineer to join our Central Operations team. This position is critical to maintaining the highest service standards for critical technology infrastructure, ensuring optimal performance of systems and specialized equipment. Key Responsibilities * Perform preventive and corrective maintenance on various technologies to meet established service levels in high-impact projects * Manage and document service tickets through the monitoring and control system, strictly adhering to internal policies and procedures * Analyze faults reported by customers to diagnose issues and ensure effective resolution * Ensure compliance with technical annexes and service-level agreements Essential Requirements **Academic Qualification:** * Engineering degree (certified) **Minimum Experience:** * 2 years in technical support or similar roles **Required Technical Experience:** * Minimum 6 months configuring computer equipment * Minimum 6 months in telecommunications networks: configuring links, switches, and structured cabling * Minimum 6 months in electronics: low- and medium-voltage systems, multimeter operation, physical grounding, and earthing systems * Proven experience working at heights * Valid driver’s license and experience operating standard vehicles Desirable Knowledge * CCTV systems, DVRs, and IP cameras * CCNA certification * Cambium Networks certification * HPE certification We Offer * Join a leading company in technological security solutions * Participation in high-profile, high-impact projects * A professional and stable work environment * Opportunities for career development in critical technology infrastructure Ideal Candidate Profile We seek a results-oriented professional with strong analytical skills to resolve complex technical problems, effective communication skills for documentation and customer interaction, and commitment to quality and safety standards. The ability to work under pressure and manage multiple priorities is essential for this role. **Seguritech Sistemas S.A. de C.V.** is an equal opportunity employer. All hiring decisions are made without regard to gender, marital status, or origin. Employment Type: Full-time Salary: $18,000.00 per month Work Location: On-site