Job Summary: We are seeking technical support personnel who enjoy a dynamic environment, manage and resolve technical issues, and collaborate on continuous process improvement. Key Highlights: 1. Enjoy a collaborative and dynamic work environment. 2. Professional development opportunities. 3. Contribute to team success with technical support experience. **A MAJOR COMPANY** in its field is seeking personnel to provide **TECHNICAL SUPPORT.** **Requirements:** * Completed degree: Bachelor's/Degree in Computer Systems Engineering (or related fields); a degree certificate, graduate letter, or professional license is MANDATORY. * Knowledge of support systems and tools * Knowledge of SQL * Prior experience in technical support (professional internships in this area also qualify) * **Availability to work in San Nicolás de los Garza** * **Availability to rotate shifts under a hybrid remote/in-person work model.** **Competencies:** * Knowledge of computer systems, networks, and software applications * Effective communication * Problem-solving * Customer service * Attention to detail **Responsibilities:** * Manage and resolve technical issues for our customers. * Coordinate with various departments to ensure issue resolution. * Analyze technical reports and generate effective solutions. * Collaborate on continuous improvement of support processes. This position is ideal for someone who enjoys working in a dynamic environment and wishes to contribute to the success of our team. **We offer: $12,000 tax-free \+ Statutory Benefits** **Benefits:** * We provide a collaborative and dynamic work environment. * You will have professional development opportunities. **Join GRUPO DAVINA and contribute to our team’s success with your technical support experience and skills … Apply now!**