**Location:** ECATEPEC, Mexico, MX **Category:** Administration **Requisition ID:** 119676 **SALES FORCE AND SERVICE MANAGEMENT MANAGER** **ECATEPEC REGIONAL** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, positioning ourselves as a key partner for robust growth alongside Mexico. We firmly believe that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula for becoming the top team in the financial sector. **Position Objective:** Responsible for developing a team focused on continuously improving transactional and deposit products for SME clients, pursuing automation and digitalization of processes. Each day you will face **new and interesting challenges** in this role, for which you will be responsible: * Visiting automotive distributors within the territory to monitor agreements and identify opportunities to strengthen the Sales and Service Force (FVyS) alliance and client service, in coordination with the Regional FVyS Manager. * Coordinating processes with various operational, marketing, expense control, external operational suppliers (credit factory), and Automotive Product Management areas to maintain agreed-upon service levels with clients. * Tracking special requests for Automotive Credit from automotive distributors within the territory to expedite resolution in coordination with support areas, ensuring adherence to agreed service levels. * Managing the sales performance of both In-plant and Multi-brand Promoters at dealerships, ensuring alignment with the automotive strategy to achieve the business generation targets defined in the alliance. * Reinforcing communication to distributors within the territory regarding advertising campaigns, process updates, or changes to Automotive Credit products to keep them informed and maximize FVyS credit placements. * Providing support and service for regional relationship events within the territory to capitalize on market opportunities and meet the territory’s budgetary objectives. * Certifying budget compliance for In-plant staff and Multi-brand FVyS Promoters by analyzing potential deviations that could lead to non-compliance, identifying improvement opportunities and thereby achieving objectives. * Reporting critical issues to central departments for escalation of situations arising within commercial alliances. * Monitoring commission payments and reward point allocations to sales personnel, derived from FVyS operations at each automotive dealership within the territory. **Requirements:** * Professional Education: Completed Bachelor’s degree in Administration, Finance, Economics, or related field. * Years of Experience: 4 years or more with the institution. * Areas of Experience: Commercial Banking, FVE. * Required Knowledge: Deposit Acquisition. * Competencies: Assertive Communication, Leadership, Synergy. * Willingness to Travel: No. * Willingness to Relocate: N/A; on-site work arrangement. At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnic origin, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.