Technical Support Agent

Description

Job Summary: We are seeking a committed and organized Technical Support Agent to ensure effective, efficient, and orderly operations. Key Highlights: 1. Real opportunities for growth and continuous training 2. A positive, collaborative, and inclusive work environment 3. Access to development programs and a comprehensive benefits platform At **our industry-leading company**, we are looking to welcome a **committed, organized individual fully willing to contribute to the success of our processes**. **Position: Technical Support Agent** We are seeking a **Technical Support Agent** to join our dynamic and growing team. This role is critical to ensuring that organizational operations run **effectively, efficiently, and in an orderly manner**. **Responsibilities** * Handle and log requests and incidents via ticketing system, email, and phone (basic SLAs). * Diagnose and resolve common issues with desktops, laptops, printers, and peripherals. * Provide basic support for operating systems (Windows, macOS) and office applications (Office 365/Google Workspace). * Manage user access and passwords (creation, reset, basic permissions). * Antivirus management **Requirements** * Technical degree in Systems, Computer Science, Information Technology, or related field. * Knowledge of networking (basic concepts) and email administration. * Willingness and ability to travel and perform on-site work. * Driver's license (not mandatory) * Experience: 1–2 years * Basic technical English **We Offer** * Competitive salary + statutory benefits from day one * Stable full-time employment contract * Real opportunities for growth and continuous training * A positive, collaborative, and inclusive work environment * Access to development programs and a comprehensive benefits platform * Work location: **Punta Palermo, Tecamac** If you meet the profile and are excited to join a forward-looking company, **please send us your updated CV** **Join our team and continue advancing your career while contributing to an exceptional customer experience and the company’s growth!** Employment type: Full-time, Indefinite term Salary: $9,582.00 – $11,000.00 per month Workplace: On-site employment