Application Support Agent

Description

Terminal Logistics is seeking an **APPLICATION SUPPORT AGENT.** **Work Location:** AIFA Airport. We are looking for a person with IT knowledge and experience in application development and support, who will serve as the first point of contact for internal and external users: * Customer service and issue resolution: Provide first-level support to customers using various applications and software programs; resolve first-tier issues or, when necessary, classify and route more complex requests to the appropriate personnel. * Customer follow-up for support tickets or application development tasks. * Proper documentation of support requests and solutions. * Conduct scheduled demonstrations or training sessions for customers regarding relevant updates. Requirements: * Basic knowledge of application development and technical support. * Proficiency in Microsoft Office suite. * Minimum education: Completed high school diploma; Technical degree in computing or related field; Incomplete Bachelor's or Engineering degree in systems or related field; Bachelor's or Engineering degree in systems or related field. * Flexible availability of working hours. We offer: * Monthly gross salary of $17,100 to $20,100 (pre-tax). * 10% monthly food vouchers. * 13% savings fund. * 30-day year-end bonus. * 40% vacation premium. * Life insurance. * Statutory benefits. * **Rotating Shift Schedule** ***(1st shift: 6 AM–3 PM; 2nd shift: 2 PM–10:30 PM; 3rd shift: 10 PM–6 AM; 4th shift: 9 AM–6 PM.*****)** **2 rotating days off**