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ApplyBoard is a mission\\-driven, hyper\\-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.\nThe Opportunity: \n\nThe Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. 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The specialist will be accountable for meeting individual and team KPIs, including response times, processing accuracy, and maintaining a high level of customer satisfaction. \n\nWhat you’ll be doing every day: \n\nApplicant Support \\& Advising* Assist applicants with program inquiries and requirements\n* Provide advisement to students on alternative program options that meet their interests and educational backgrounds\n* Empathetically communicate application outcomes to our students, whether positive or negative\n* Action deferral\\-related processes and inquiries\n* Action refund\\-related processes and inquiries\n* Assist students in meeting enrollment conditions and resolve uncertainties post\\-offer\n* Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required\n* Ensure accurate and timely processing of applications using relevant systems and workflows\n\n\nDocument \\& Eligibility Review* Review student documents to ensure student eligibility for consideration across diverse educational backgrounds\n* Review offer letters for student information consistency to ensure efficient application processing\n\n\nSchool \\& Partner Collaboration* Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students\n* Communicate with our partner school and assist students in meeting enrollment conditions and resolve any uncertainties\n\n\nCommunication \\& Process Guidance* Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received\n\n\nProcess Maintenance \\& Improvement* Ensure application processes are regularly updated to ensure the precision of process details\n* Collaborate with schools and internal teams to resolve application issues and continuously improve workflows\n\n\nMeeting Key Performance Metrics* Ensure timely processing of applications, documents, and communications in alignment with established KPIs.\n* Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.\n\nWhat you bring to the table:* An associate's or Bachelor's degree is an asset\n* 1\\-3 years of customer service experience\n* Strong proficiency in Spanish and English\n* Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness\n* Strong analytical abilities, detail\\-oriented, and a high level of accuracy\n* Working knowledge of Google spreadsheets, Microsoft Word, and Gmail\n* Adept in researching and problem\\-solving capabilities\n* Someone who thrives in a collaborative, teamwork environment\n* Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy\n* Ability to work in a flexible, fast\\-paced environment to meet multiple deadlines and adapt to new policies and procedures\n* An ability to work cross\\-functionally to ensure application processing consistency and efficiency\n* Exceptional problem\\-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships\n* Excellent interpersonal skills and verbal and written communication skills\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.\nApplyBoard’s global team assists students and our 1,500\\+ partner institutions by empowering the international student sector with innovative technology and insights. As a five\\-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.\nThank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.\nApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766584898000","seoName":"customer-experience-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-jaltepec/cate-cust-service-facing/customer-experience-advisor-6484286696781112/","localIds":"249","cateId":null,"tid":null,"logParams":{"tid":"d08bf614-8126-4a94-bdbf-319aa9db4e81","sid":"7221672f-a34c-40db-9daa-1d171b9d6ab1"},"attrParams":{"summary":null,"highLight":["Assist applicants with program inquiries","Review student documents for eligibility","Collaborate with partner schools"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tizayuca,Hidalgo","unit":null}]},"addDate":1766584898186,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Av. de las Granjas 57, Granjas Familiares, 55885 Tepexpan, Méx., Mexico","infoId":"6484286636646512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Electromechanical Technician – Immediate Hiring","content":"A leading company in the cargo transportation sector, with over 15 years in the market and currently expanding, is seeking talent for the position of Electromechanical Technician.\n\n**Requirements:**\n\n* Education: Technical degree and/or Engineering degree\n* Age: 25–45 (preferred)\n* Experience: Minimum 3 years’ verifiable experience (mandatory in cargo transportation operations, including Rabón, Torton, and Tractor-trailer units)\n\n**We Offer:**\n\n* Competitive salary: $13,000–$16,000 MXN\n* Statutory benefits\n* Job stability\n* Punctuality bonus\n* Grocery vouchers\n* Savings fund\n* Cafeteria service\n\n**Responsibilities:**\n\n* Inspection and installation of wiring and short-circuit diagnostics\n* Operation of voltmeters, multimeters, and basic mechanical tools\n* Knowledge of ABS and starting systems\n* Assembly and disassembly of control panels\n* Experience with heavy-duty vehicles (Torton and Tractor-trailers)\n* Repair of alternators, starters, lights, etc.\n* General component diagnosis and repair\n* Use of diagnostic scanners; 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ApplyBoard is a mission\\-driven, hyper\\-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.\nThe Opportunity: \n\nThe Customer Support Advisor will ensure the efficiency of the department and provide 24/7 online support, via chat methods, standard support chats\\- live, email and internal sales QIO and all other standard support inquiries and standard support for customers and team members. 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The role may require working outside of regular work hours (e.g., evenings, weekends and/or some holidays). \n\nWhat you’ll be doing every day: \n\nCustomer Service Excellence:* Demonstrate a customer\\-first approach by ensuring the highest level of service in every interaction with internal stakeholders\n* Answering and actioning inquiries and Live Chats through various different channels (e.g., email, chat, phone etc.).\n* Continuously strive to improve the customer experience by providing appropriate solutions and guidance.\n* Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.\n\n\nProduct Knowledge:* Maintain in\\-depth knowledge of the company’s products and services to provide accurate information and support.\n* Stay updated with new product releases, features, and company policies.\n* Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.\n* Maintain confidentiality of customer information and adhere to data protection regulations.\n\n\nTeam Collaboration \\& Communication:* Work closely with a cross functional team to ensure timely execution of all tasks.\n* Take ownership of assigned tasks and projects ensuring they meet established standards and deadlines\n* Proactively report any issues, suggestions or challenges and seek guidance if necessary to ensure task completion and process improvement\n\n\nTraining \\& Development:* Maintain up\\-to\\-date knowledge of new processes, systems and best practices in education credentials.\n* Participate and complete all training programs ensuring continuous development of skills and knowledge relevant to the role.\n* Meet or exceed performance metrics and KPIs related to response times, resolution rates, customer satisfaction scores, and quality of service.\n\nWhat you bring to the table:* High School Diploma or Equivalent\n* An associate's or Bachelor's degree is an asset\n1\\-3 years of customer service experience\n* Previous roles in customer service, whether in retail, call centers, or other service\\-oriented industries. This includes direct interaction with customers, handling inquiries, and resolving issues.\n* Strong proficiency in Spanish and English\n* Ability to deliver information correctly and precisely\n* Ability to listen to, understand and answer questions\n* Experience using Google and Office Suites, Adobe Acrobat, etc\n* Strong analytical abilities, detail\\-oriented, high level of accuracy and ability to maintain confidentiality.\n* Adept researching, investigating and problem\\-solving capabilities\n* Aptitude for prioritizing tasks\n* Exceptional interpersonal, verbal, and written communication skills\n* Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness\n* Able to work in a collaborative, teamwork environment\n* Able to multi\\-task and shift roles as per the need/requirement for the day to meet deadlines\n* Able to adapt to new policies and procedures\n* Good knowledge of customer service standards\n* Ability to assess Employees\n* Excellent organizational skills\n\nAbout ApplyBoard\nApplyBoard empowers students around the world to access the best education. 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TELEPHONE EXECUTIVES WITH NO EXPERIENCE FOR OFFICES IN OJO DE AGUA\n\n***IMMEDIATE HIRING — SEND US A WHATSAPP AT*** **5572799299**\n\n**BENEFITS:**\n\n* Salary: $8,500 monthly + uncapped commissions\n* Statutory benefits\n* Paid training\n* Excellent work environment\n* Work location: OJO DE AGUA\n* Cafeteria discount\n* Schedule: Monday to Friday\n\n*\n\n* **REQUIREMENTS:**\n* Age 18–55 years\n* Partial high school education\n* Basic computer skills\n* Strong verbal communication skills\n\n*IMMEDIATE HIRING — SEND US A WHATSAPP AT* **5572799299**\n\nJob type: Full-time\n\nSalary: $8,500.00–$10,000.00 per month\n\nWorkplace: On-site employment","price":"MXN 8,500/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766569695000","seoName":"telephone-advisor-monday-to-friday","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-jaltepec/cate-sales-outbound/telephone-advisor-monday-to-friday-6484092105126712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ccbe7e76-81a9-4df5-8d80-7e47ec56faee","sid":"7221672f-a34c-40db-9daa-1d171b9d6ab1"},"attrParams":{"summary":null,"highLight":["Immediate hiring","Full-time position","No experience required","Paid training","Monday to Friday schedule"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Rancho la Luz,Estado de México","unit":null}]},"addDate":1766569695713,"categoryName":"Sales - 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