*This vacancy comes from the job board Talenteca.com* ### **Job opening for Reclutamiento IT in Ecatepec de Morelos, State of Mexico** **Who We Are** * We belong to a global group dedicated to software development, digital transformation, support for mission-critical solutions, strategic partnerships with various companies and technology partners; we care about our employees and offer stability, growth, and extensive training. Therefore, we are seeking an applications support engineer specialist for our offices in CDMX, to work on-site. **With us you can:** * Financial stability and solid short- to medium-term professional and personal development. * Access to training programs, mentoring, and soft and hard skills certifications. * Operational freedom to improve processes, initiatives, customer service, and continuous improvement. * Professional balance and personal quality of life, with an excellent work environment. **Our Offer** Additionally, we offer job stability, financial solidity, and our package includes: * **Income** of 26,000 pesos net (direct hiring and 100% formal), lunch allowance, and extensive specialized training. * **Schedule** from Monday to Sunday, with rotating days off and two shifts: 7:30 am to 4 pm and 4 pm to 12 am. * **Work location**: (Los Alpes, Álvaro Obregón, 2 minutes from Mixcoac metro station, orange line) **What You Need to Know** * 2 years in similar roles such as: Application support, application support, technical support, support assistant, support analyst, systems assistant, customer support, customer service. * 1 to 2 years of first-level technical support (N1) for end users on applications (CRM, ERP, BI, POS, etc.) and experience with brands such as Oracle, Dynamics, SAP, Siigo, etc. Opening tickets and routing reports to the development team. * Sense of urgency, responsiveness to requests, proper handling of end users from business areas. * 2 years of experience supporting end users, especially VIPs, with excellent customer service, report management, ticket creation, incident resolution, complaints, and service handling. * Knowledge of Microsoft Windows operating systems 8, 10, 11, M365, Linux (GNOME, KDE, Cinnamon, etc.), Android, iOS. Experience with SQL databases (queries, triggers, stored procedures, jumps, etc.). * Basic networking knowledge (protocols, connectivity, access points, WAN, LAN, wireless, etc.), ideally including firewalls (Fortinet, Sonic Wall, Checkpoint, etc.). * 1 to 2 years of experience with ITSM ticketing platforms such as: Service Now, Remedy, Jira, Trello, etc., and remote access tools such as: TeamViewer, AnyDesk, RemoteViewer, Windows Remote Desktop, etc. * Process documentation, records, incident descriptions, ticket creation, etc. Familiarity with or adherence to ITIL, COBIT, ISO, etc. is ideal. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Application support networks * Windows ERP CRM user * Dynamics SAP Oracle Aspel * Ticket reports Excel ITIL * Firewall software databases *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=6914bef13800002d00a463b1\&source\=indeed*