Telephone Support

Description

Position Summary: We are seeking a Telephone Operator to handle calls, chats, and emails; route customer needs efficiently; and provide support for advisory services on the invoicing platform. Key Highlights: 1. Comprehensive handling of calls, chats, and emails 2. Efficient routing of customer needs 3. Support in advisory services for the invoicing platform A company dedicated to the sale and rental of heavy machinery is hiring **TELEPHONE OPERATOR (NOT A CALL CENTER)** * Education: TSU degree in Marketing, Administration, or related field. ***Requirements:*** * Experience in a similar position * Proficiency in Microsoft Office suite. ***Responsibilities:*** * Answer all incoming calls, chats, and emails directed to Grupo Tracsa’s customer service lines. * Address customer needs during calls and route them to the appropriate department. Document in * Salesforce (CRM) and Google Drive the opportunities received via customer service lines, emails, and chats for follow-up and resolution. * Assist customers with registration on the platform where they can download their electronic invoices. ***We Offer:*** * Benefits **exceeding** legal requirements * 13% food vouchers * 13% savings fund * 30-day year-end bonus * 100% vacation premium * Life insurance * IMSS, INFONAVIT, FONACOT * Medical expense insurance * Unionized cafeteria * Educational financial assistance * Bonus for meeting performance metrics Periférico Sur 7800, Santa María Tequepexpan, CP 45601\. Employment Type: Full-time Salary: $10,000\.00 per month Benefits: * Educational support * Savings fund * Life insurance * Complimentary uniforms * Food vouchers Education: * Completed high school diploma (Mandatory) Work Location: On-site employment