Here, you won’t be just another assistant—you’ll be the person who takes control of nearly 17,000 monthly transactions and transforms potential chaos into order, clarity, and effective transactional management with our logistics/package delivery providers. * **Location:** Chapalita area. * **Schedule:** Monday to Friday, 9 a.m. to 5 p.m. (one Saturday per month, half-day). * **Salary:** $15,000–$20,000 MXN gross + statutory benefits. * **Company:** https://autopaquete.com.mx/ **What’s in it for you?** * Genuine autonomy to propose improvements to logs, templates, controls, and tracking methods (if you bring better organizational ideas, they’ll actually be implemented here). * An environment that values youthful mindset, curiosity about technology, and eagerness to learn quickly—more than years of experience doing exactly the same thing. **The challenge you’ll solve** Your mission will be to review transactions in real time, detect incorrect charges, promptly request clarifications, and trigger automatic customer billing on schedule. Your work directly translates into: fewer revenue leaks, fewer disputes, improved margins per provider, and better-informed customers. **What success looks like in this role** Within 3–6 months, success would look like this: * Reconciliations with providers are always up to date (no “snowballing” backlog of several weeks’ unreviewed items). * Late-detected billing errors drop dramatically, and nearly all issues are escalated to the provider within the refund eligibility window. * Customers no longer receive surprises: they’re proactively notified of large upcoming charges before billing occurs, and outstanding balances decline consistently. * There is a clear, organized, and updated log of everything loaded into the automated billing system—and any team member can instantly understand “what was charged, when, and why.” **What you’ll do** * Reconcile provider account statements against internal system consumption data. * Identify shipping labels or charges billed by the provider but not passed on to the customer. * Spot unexpected charges or inconsistencies and initiate clarification requests. * Obtain, review, and validate provider invoices: * Download invoices from portals, email, or dashboards. * Confirm charges align with actual consumption and that all data is accurate before approving for payment. * Manage clarifications, refunds, cancellations (and customer billing). * Contact providers via email, WhatsApp, phone, or dashboard—depending on the case. * Follow up until corrections or refunds appear in the account. * Upload bulk files to the automated billing system: * Keep the upload log current and accurate. * Ensure the system correctly processes customer charges. * Anticipate and manage customer collections for pending charges: * Identify customers with accumulated charges. * Notify them in advance of large upcoming amounts and encourage maintaining sufficient balance. **Requirements** * Organization and follow-up: no missed emails, pending items, or open clarifications; ability to prioritize and close tasks. * Clear written communication (emails, messages) and firm yet respectful interaction with providers and customers. * Numerical aptitude and attention to detail to spot discrepancies in amounts, tracking numbers, balances, and charges. * Tech-savviness: fluent handling of web platforms, portals, passwords, cross-system navigation, etc. * Prior experience in an administrative, accounting, data analysis, or similar role (not necessarily specific to package delivery). * Solid intermediate-level Excel skills: filters, pivot tables, basic formulas; ability to understand and manipulate large files. **Team and structure** You’ll report directly to the Finance Manager, who deeply understands the workflow and will train you and provide business context. You’ll work closely with: * Finance (to release payments once invoices are validated). * Customer Service / Collections (to align billing and customer communications). * Operations / Technology (for adjustments to the automated billing system and portals). * The environment is collaborative: no endless layers of hierarchy; decisions are made quickly, and you’re expected to bring ideas—not just “do as told.” **About Autopaquete** Autopaquete is a company focused on package delivery services for e-commerce and online businesses, connecting its clients with providers such as FedEx, Estafeta, DHL, and specialized intermediaries. It handles high volume (≈17,000 monthly transactions), and its automated billing system is central to its business model. That means the role you’re applying for today isn’t “on the periphery”—it sits at the core of how the company generates revenue, protects margins, and keeps customers satisfied. If you enjoy numbers, processes, and seeing your work directly reflected in measurable results, you’ll love working here. Employment type: Full-time Salary: $15,000.00–$20,000.00 per month Workplace: On-site