Junior NOC Operations Engineer

Description

Job Summary: Handle network infrastructure events and incidents to ensure timely continuity of services offered to customers. Key Highlights: 1. Operate and maintain network infrastructure efficiently 2. Proactively detect and resolve network events and incidents 3. Ensure customer service continuity through monitoring and follow-up JOB MISSION Handle events and/or incidents arising in the company's network infrastructure that affect services offered to customers, ensuring timely resolution REQUIREMENTS - Bachelor's degree / Engineering in Telecommunications, Electronics or Computer Science - 1 year of network operations experience - Basic knowledge of telecommunications and IP networks - Desired: CCNA and ITIL certifications ACTIVITIES - Learn and operate efficiently the available tools for detecting network events or incidents affecting services, studying and learning independently about each tool to support maintaining the service received by/with the customer - Detect and handle events and/or incidents occurring in the network infrastructure that affect Megacable services, using monitoring tools applied per equipment type, for timely response before mass event/incident generation - Perform operational and maintenance routines using assigned proactive monitoring checklists to ensure infrastructure operation within established operational parameters - Track Maintenance Window execution processes using established validation criteria and rollback timeframes to ensure continuity of service received by/with the customer - Generate Event or Incident tickets for issues lacking implemented automation, using the ticketing system to track and resolve the event or incident - Perform initial diagnostics to determine causes of Events or Incidents, leveraging available information and evidence using monitoring and analysis tools for each involved equipment to enable prompt attention and resolution - Define priority levels for detected Events or Incidents using the existing Priority Assignment Policy to ensure correct SLA implementation - Reassign Event or Incident tickets to appropriate Resolution Groups using the ticketing system, aligning resolution with the affected service. -Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English Age: between 25 and 40 years Knowledge: Network administration, iPhone application design Keywords: engineers, ingeniera, ing, engineer, junior