Front Desk Agent

Description

Position Summary: We are seeking a dedicated Front Desk Agent with an outstanding service attitude to provide warm and professional guest service, manage reservations, and coordinate services. Key Highlights: 1. Warm and professional guest service 2. End-to-end management of the guest experience 3. Coordination to ensure a satisfactory stay **Front Desk Agent – Motto By Hilton** Join our team! We are looking for a committed Front Desk Agent with an excellent service attitude, focused on delivering warm and professional service to our guests. **Main Responsibilities:** Guest reception and service during arrival and departure (check\-in / check\-out) Reservation management and room assignment Handling and follow-up on guest requests, inquiries, or complaints Processing payments, billing, and cash reconciliation Providing information about hotel services and local recommendations Coordinating with other departments to ensure a satisfactory guest stay **Requirements:** Minimum 1 year of front desk experience (hotel or customer service) Minimum education: Completed high school Conversational English (mandatory) Basic computer and reservation system skills Flexible availability (rotating shifts) Residence within the Guadalajara metropolitan area **Skills:** Teamwork Organization and accountability Excellent communication Attention to detail Problem-solving ability Service-oriented attitude **We Offer:** Competitive salary Statutory benefits Transportation assistance Staff cafeteria service Complimentary uniforms Professional training and career growth Employment Type: Full-time Salary: $9,980\.00 per month Benefits: * Transportation assistance or service * Option for indefinite-term contract * Life insurance * Staff cafeteria service * Complimentary uniforms * Grocery vouchers Work Location: On-site employment