After-sales Coordinator

Description

**Are you passionate about creating memorable customer experiences?** We are seeking an After-sales Coordinator to lead our hospitality and customer service strategy within our dealership, ensuring high standards of service, brand image, and customer satisfaction aligned with the brand’s philosophy. **Responsibilities** * Coordinate and supervise reception, hospitality, and customer service. * Ensure compliance with standards for brand image, order, and service. * Design and implement Customer Experience strategies. * Monitor customer satisfaction metrics and propose improvements. * Address and follow up on complaints or special situations. * Present performance reports and action plans. **Requirements** * **Bachelor’s degree — non-negotiable and mandatory** * Minimum 1 year of experience in hospitality, customer service, or customer experience (automotive or retail preferred). * Experience coordinating teams. * Strategic mindset and results-oriented approach. * Excellent appearance, communication, and interpersonal skills. * Proficiency in handling satisfaction metrics and measurement tools. **Benefits** * Statutory benefits (IMSS, INFONAVIT, AFORE). * Savings fund. * Major Medical Expense Insurance at preferential rates. * Exclusive discounts on medical insurance with Platinum membership. * Partner agreements and employee benefits. * Job stability and growth opportunities. * Excellent work environment. * Direct hiring and biweekly payroll. * Work tools (laptop and mobile phone). **Schedule** * Monday to Friday, 9:00 AM – 7:30 PM. * Saturdays, 9:00 AM – 2:00 PM. **Location:** Av. Vallarta, Zapopan Salary: $12,000\.00 \- $30,000\.00 per month Workplace: On-site employment