Operations Manager

Description

Job Summary: Coordinate and oversee the overall operations of gym clubs, ensuring standardization, achievement of key performance indicators (KPIs), and service quality. Key Highlights: 1. Strategically positioned newly created role 2. Implement and enhance the organizational structure of clubs 3. Supervise and train Branch Managers **Gym Chain Seeks: Operations Manager Position Objective** Plan, coordinate, and supervise the overall operations of clubs, ensuring process standardization, compliance with administrative and operational KPIs, customer service quality, and efficient resource utilization—contributing to the organization’s sustainable growth and profitability. **We Offer** * Monthly salary: **$25,000** * Food vouchers: **$2,000 per month** * Gasoline allowance: **$2,000 per month** * Monthly bonus starting from the 6th month: **$5,000** *(based on operational results and customer satisfaction)* * Statutory benefits * Gym memberships (3\) with an approximate value of $2,000 each * Indefinite-term employment contract * Strategically positioned newly created role **Key Responsibilities** * Implement and enhance the organizational structure of clubs * Integrate and standardize operational processes * Update customer service procedures * Develop and monitor administrative and operational KPIs * Supervise execution of authorized processes * Conduct branch visits for operational and image evaluation * Plan logistical and operational strategies * Supervise the club management system * Plan and execute events * Implement and update operational manuals * Supervise and train Branch Managers * Manage procurement and operational resources * Coordinate administrative actions with Human Resources * Resolve operational issues with staff and members **Requirements** * Completed and certified bachelor’s degree in: Industrial Engineering, Business Administration, International Relations, or related field * Preferred: Master’s degree in Business Administration Age: 30–40 years * Solid experience in operational management of service units or branches * Experience leading teams (approx. 9 people) * Proficiency in KPI management and continuous improvement * Experience in customer service * Planning, organization, and leadership skills * Intermediate English (50% reading proficiency, basic writing) * Valid driver’s license * Ability to drive a standard vehicle * Personal vehicle required * Willingness to travel frequently **Working Hours** Administrative schedule with flexibility to travel and attend events as required. **Location** Corporate office in Guadalajara, Jalisco Employment Type: Full-time Salary: $25,000.00 – $40,000.00 per month Workplace: On-site employment