Operations Manager

Description

**Fitness chain seeks: Operations Manager\nPosition Objective**\n\nPlan, coordinate, and supervise the overall operations of the clubs, ensuring process standardization, compliance with administrative and operational KPIs, service quality to customers, and efficient use of resources—contributing to the organization's sustainable growth and profitability.\n\n**We Offer**\n\n* Monthly salary: **$25,000**\n* Food vouchers: **$2,000 monthly**\n* Gasoline allowance: **$2,000 monthly**\n* Monthly bonus starting from the 6th month: **$5,000** *(based on operational performance and customer satisfaction)*\n* Statutory benefits\n* Gym memberships (3\) valued at approximately $2,000 each\n* Indefinite-term employment contract\n* Newly created strategic position\n\n**Key Responsibilities**\n\n* Implement and enhance the organizational structure of the clubs\n* Integrate and standardize operational processes\n* Update customer service procedures\n* Develop and monitor administrative and operational KPIs\n* Supervise execution of authorized processes\n* Conduct branch visits for operational assessment and brand image evaluation\n* Plan logistical and operational strategies\n* Supervise the club management system\n* Plan and execute events\n* Implement and update operational manuals\n* Supervise and train Branch Managers\n* Manage procurement and operational resources\n* Coordinate administrative actions with Human Resources\n* Resolve operational issues with staff and members\n\n**Requirements**\n\n* Completed and certified bachelor’s degree in: Industrial Engineering, Business Administration, International Relations, or related field\n* Preferred: Master’s degree in Administration\nAge: 30–40 years\n* Proven experience in operational management of service units or branches\n* Experience leading teams (approx. 9 people)\n* Proficiency in KPI management and continuous improvement\n* Experience in customer service\n* Planning, organization, and leadership skills\n* Intermediate English (50% reading proficiency, basic writing)\n* Valid driver’s license\n* Ability to drive a standard vehicle\n* Personal vehicle required\n* Willingness to travel frequently\n\n**Working Hours**\n\nAdministrative schedule with flexibility to travel and attend events as needed.\n\n**Location**\n\nCorporate office in Guadalajara, Jalisco\n\nEmployment type: Full-time\n\nSalary: $25,000.00 – $40,000.00 per month\n\nWorkplace: On-site employment