Bilingual Intake Agent

Description

Summary: This position involves providing high-quality telephonic support to potential new law firm/attorney customers through a legal intake process, including discussing legal situations and managing legal documents. Highlights: 1. Receive and follow up on legal intakes from potential new clients. 2. Discuss legal situations and qualify potential clients. 3. Translate legal documents from English to Spanish. *ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 LEVEL)* *HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED* THIS POSITION PROVIDES HIGH\-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS. **RESPONSIBILITIES:** \- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES. \- MAKE MULTIPLE FOLLOW\-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT. \- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE. \- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW\-UP FOR SIGNING. \-TRANSLATE LEGAL DOCUMENTS FROM ENGLISH TO SPANISH **QUALIFICATIONS:** \- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED. \- CUSTOMER SERVICE ORIENTATION. \- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS. \- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS. **SCHEDULE** MONDAY TO FRIDAY 12:00 PM \- 9:00 PM *OR* 6 WORK DAYS PER WEEK (OPTIONAL SATURDAY OR SUNDAY FREE) 1:00 PM \- 8:30 PM (WORKING HOURS CHANGE WITH SUMMER TIME) **SALARY AND BENEFITS** MONTHLY BASE SALARY $19,600 PESOS \+WEEKLY ATTENDANCE BONUS OF $730 \+$800 FOOD STAMPS *\*ALL MEXICAN LAW BENEFITS APPLY\** *THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO* Job Type: Full\-time Pay: $19,600\.00 \- $22,500\.00 per month Application Question(s): * Are you available to work on the weekends? Education: * High school or equivalent (Required) Language: * Advanced english (Required) Work Location: In person