Technical Support Engineer

Description

Job Summary: Responsible for diagnosing, resolving, and continuously improving technical solutions, contributing to knowledge standardization and operational efficiency. Key Highlights: 1. Key participation in standardizing and strengthening technical support 2. Collaboration with operations, development, and field service departments 3. Creation and maintenance of a knowledge base ***Qualmex Service Centers***, a company specializing in technical services—including installation, maintenance, and support of electronic equipment—is currently expanding and seeking talent to join its team. **Location**: La Aurora, Guadalajara. **Job Objective:** To be responsible for diagnosing, resolving, and continuously improving operational technical solutions, thereby contributing to knowledge standardization, operational efficiency, and strengthening of the support and engineering department. *You will participate in resolving technical incidents and in the continuous improvement of processes and departmental knowledge, playing a key role in standardizing and strengthening technical support.* **Responsibilities:** * Guide step-by-step remote diagnostics to resolve technical incidents * Analyze, diagnose, and resolve Level N1 and N2 technical failures * Determine resolution actions—either on-site or via technical assessment * Escalate incidents to the engineering department when necessary * Collaborate with operations, development, and field service departments * Develop quick diagnostic guides and technical documentation * Create and maintain a knowledge base (manuals, fault trees, solutions) * Document recurring failures and implemented solutions * Contribute to process and diagnostic standardization * Support preparation and delivery of technical training * Disseminate knowledge of new products and procedures * Participate in internal training programs * Conduct technical audits of Field Service personnel * Provide general support to the Technical Support Engineering department **Requirements:** * ***Education:*** Bachelor’s degree in Electronics Engineering, Mechatronics, Computer Systems, or related field * ***Willingness to travel*** **Experience:** * Remote technical support or helpdesk experience preferred * Experience in diagnosing and resolving technical failures preferred * Experience in documenting technical processes or solutions preferred **Knowledge:** * General electronics * Basic computing * Technical failure diagnosis and resolution * Technical documentation development **Schedule:** Monday to Friday, 8:00 AM to 5:00 PM Saturdays, 8:00 AM to 1:00 PM (Home Office) **Benefits:** * Statutory benefits (IMSS, vacation, vacation bonus, and thirteenth-month bonus) * Grocery vouchers * Savings fund * Paid leave days Employment type: Full-time Salary: Starting at $25,000.00 per month Benefits: * Company-provided mobile phone * Additional vacation days or paid leave * Grocery vouchers Work location: On the road