Job Summary: We are seeking a professional to provide customer service and follow-up on administrative processes including policy issuance, collections, renewals, and claims, ensuring quality. Key Highlights: 1. Opportunity for personal and professional growth 2. Promotes diversity, inclusion, and innovation 3. Enhances your skills and transforms lives Job Description: **At AXA Mexico, we seek individuals who dare to challenge limits and drive progress toward a better world!** If you are not afraid of challenges, desire growth, and wish to leave a lasting impact, this is your opportunity to experience something that transforms lives—including your own. Are you ready to reach your full potential and make a difference? Join our team and become part of an organization that respects diversity, fosters inclusion, and promotes innovation. Here, every step you take brings you closer to your best self. **Job Objective:** Provide service and follow-up on client (internal and external) requests related to administrative processes such as policy issuance, collections, renewals, claims, and others, ensuring timely and effective responses aligned with institutional norms, policies, and procedures, thereby guaranteeing service quality. **Main Responsibilities:** Receive, handle, and resolve various administrative procedures in accordance with established procedures, policies, and guidelines, supporting the Sales Force. Provide telephone and in-person advisory services to clients, agents, and promoters. Meet defined response time requirements for Clients, Sales Force, and Suppliers. Train and guide the Sales Force on digital tools and company processes.**Requirements:** * Bachelor’s degree in Economics/Administration or related field (preferred but not mandatory) * Minimum 1 year of experience in customer service, administrative, operational, or sales areas. * At least 1 year of experience in the insurance sector (preferred) * Intermediate proficiency in MS Office (Word, Excel, PowerPoint) Temporary position for 4 months to cover maternity leave **What We Offer You:** At AXA Mexico, we provide a path to enhance your skills, grow personally and professionally, and live an experience that challenges you to become better each day. Here, your potential is the seed of change, and your progress is the catalyst to transform lives. **Our Commitment to You:** **Potential:** Grant you autonomy to make decisions and lead change. **Progress:** Listen to and support your development, expanding both your human and professional capabilities. **Care:** Ensure your holistic well-being—both personal and professional. Ready to take the next step? Know You Can — because at AXA, your success story starts now. **About AXA** Have you ever wondered what it would be like to work in a place where you can achieve your full potential? We are a French multinational company and a global leader in insurance, present in 50 countries with over 95 million customers worldwide. Since 2008 in Mexico, we have protected and cared for approximately 5.9 million Mexicans, thanks to our more than 5,000 committed employees. At AXA, we celebrate the diversity of ideas and perspectives because it makes us stronger. We promote an inclusive, sustainable environment rich with opportunities to learn, collaborate, and create. Here, every idea matters, every voice is valued, and your development is our mission. If you’re ready to take the next step and dare to be your very best, AXA Mexico is waiting for you. Dare to live the AXA experience and build a future full of opportunities.
Juan García
Indeed · HR
Juan García
Indeed · HR
