Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization while adhering to established processes and policies. Key Highlights: 1. Establish a friendly and service-oriented relationship with customers. 2. Ensure the best service and sales experience. 3. Carry out specialized activities focused on objectives. **Header \- External** ------------------------- VP: VPGM Region South Pacific Entity: Jalisco Location Type: AT&T Store Guadalajara Plaza Galerias **Position Objective** --------------------------- Advise customers to identify their service needs at AT&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service levels, thereby providing alternatives for problem resolution. Implement quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete Bachelor’s Degree in Communication Sciences, Administration or related fields; Bachelor’s Degree in Administration or related fields. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions by implementing reasonable accommodations within the workplace.