Account Administrator

Description

Job Summary: We are seeking an empathetic professional with a strong service orientation to manage client communications, ensuring a trust-based relationship and high-quality experience. Key Highlights: 1. Customer communication management and trust-based relationship building 2. Coordination of governmental processes and procedures 3. Maintaining up-to-date knowledge of civil protection regulations We are committed to worker and company safety by providing necessary training to prevent workplace accidents, minimize risks, and avoid potential penalties. We are looking for a professional with a positive attitude, empathy, and a service-oriented mindset to work in the account administration area. About the Role Responsible for managing client communications, ensuring a trust-based relationship, providing clear information about their processes, and guaranteeing a high-quality experience. Responsibilities Updating progress on processes derived from work orders (OT) Coordinating and managing access with internal and external clients Coordinating the submission of governmental procedures for external clients Managing communication with clients Coordinating operational departments to ensure processes are executed according to client-required timelines Staying up-to-date on civil protection regulations and best practices (e.g., reading specialized publications and keeping abreast of legislative changes and new technologies in civil protection) -Requirements- Minimum Education: Upper secondary education — Professional Technical Education 1 year of experience Knowledge: Teamwork Willingness to travel: Yes Keywords: administrator