**JOB MISSION** Respond to events and/or incidents arising in the company’s network infrastructure that affect services offered to customers, ensuring timely resolution. **REQUIREMENTS** * Bachelor’s degree or Engineering degree in Telecommunications, Electronics, or Computer Science * 1 year of network operations experience * Basic knowledge of telecommunications and IP networks * Desired: CCNA and ITIL certifications **RESPONSIBILITIES** * Familiarize oneself with and efficiently operate available tools for detecting network events or incidents affecting services, independently studying and learning each tool to help maintain service quality delivered to/with the customer * Detect and respond to events and/or incidents occurring in the Megacable network infrastructure that impact services, using monitoring tools tailored to equipment type, enabling timely intervention before widespread event/incident escalation * Perform routine operational and maintenance tasks using assigned proactive monitoring checklists to ensure infrastructure operates within established performance parameters * Monitor the execution process of Maintenance Windows using established validation criteria and rollback timeframes to ensure continuity of service delivered to/with the customer * Generate event or incident tickets for issues lacking implemented automation, utilizing the ticketing system to track and resolve the event or incident * Conduct initial diagnostics to identify root causes of events or incidents, leveraging available monitoring and analysis tools for each involved device along with supporting information and evidence, to enable prompt response and resolution * Assign priority levels to detected events or incidents according to the existing Priority Assignment Policy, ensuring correct SLA implementation * Reassign event or incident tickets to the appropriate Resolution Groups via the ticketing system, based on the affected service Employment Type: Full-time Salary: Starting at $13,669.80 per month Benefits: * Employee discount * Life insurance * Grocery vouchers Application Question(s): * Do you have basic CCNA knowledge? * Have you worked with IP networks? Work Location: On-site