Job Summary: Coordinate operator and unit availability, manage customer orders, schedule appointments, provide unit support and follow-up, and update records. Key Responsibilities: 1. Coordination of operations and maintenance of units. 2. End-to-end management of customer orders and appointments. 3. Customer tracking and advisory services regarding unit routes. ° Coordinate with Operations on operator and unit availability. ° Coordinate with the Maintenance Department on the status and availability of trailers. ° Receive customer orders and, based on the database, verify both unit and operator availability to assign appointments with customers (loading/unloading). ° Call customers to confirm current unit availability and coordinate service timing with them. ° Confirm service via email, WhatsApp, or both, as preferred by the customer, including unit details, operator details, estimated departure time, and estimated arrival time at the location (loading/unloading). ° Provide customer advisory and support regarding unit route tracking in coordination with the Monitoring Team or via the Omnitracks system. ° Inform customers of unit delays caused by transportation issues or traffic-related situations. ° Request a billing reference number from the customer. ° Update data in the Blume portal for future service evaluations. Salary: Starting at $22,000.00 per month Benefits: * Free parking * Discounted cafeteria service Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
