Reception

Description

Job Summary: We are seeking a hospitality professional to provide direct guest service—from reservation through checkout—ensuring an excellent guest experience. Key Highlights: 1. Direct guest service and fulfillment of expectations. 2. Teamwork and customer service orientation. 3. Ability to interact with people and handle disputes. Hotel industry experience required. Direct guest service from the moment of reservation—whether made directly or indirectly—through arrival at the hotel, stay, and departure. Fulfill guest expectations within the company's capabilities, coordinating with other departments as needed to achieve this objective. Serve as the guest’s communication channel with the company. **Education:** \- Hospitality and Tourism professional or technician; incomplete or ongoing university degree. Experience: \- One (1\) year of experience in similar positions. **Personal Characteristics:** \- Gender: Unrestricted \- Age: 20 to 30 years old. \- Marital status: Not specified. \- Excellent appearance. \- English proficiency: 70\- 80%. \- Full schedule availability. \- Regular shift rotation. **Knowledge:** \- Operation of telephone switchboards. \- Computer literacy. \- General office skills. \- Secretarial tasks. \- Hotel management systems. **Competencies:** \- Teamwork and cooperation. \- Commitment to the organization. \- Achievement motivation. \- Initiative. \- Customer service orientation. \- Relationship building. \- Dispute handling. **Skills:** \- Interpersonal relations. \- Interaction with people at all levels. \- Maintaining composure in threatening or uncomfortable situations. \- Multifunctional capability. \- Dispute handling. \- Excellent interpersonal treatment. \- 100% customer-oriented. Employment Type: Full-time Salary: $14,750\.00 per month Benefits: * Option for indefinite-term contract * Employee referral program * Discounted cafeteria service * Complimentary uniforms * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment