Bilingual Customer Service Representative

Description

Job Summary: We are seeking a professional to manage customer information, oversee confidentiality, establish communication platforms, and collaborate in complaint resolution. Key Responsibilities: 1. Manage and archive customer information and ensure its confidentiality. 2. Establish internal and external communication platforms. 3. Collaborate in tracking and resolving important complaints. At YUTO, we regard every employee as our most valuable asset and the key to success. We believe talent is not merely an expense but our greatest investment. We seek talented individuals worldwide and are committed to helping everyone maximize their strengths and reach their full potential. Join YUTO and let’s build a better future together! Job Responsibilities: Responsible for collecting, understanding, translating, transmitting, managing, and archiving customer information. Responsible for monitoring and controlling the confidentiality of all customer information. Establish and maintain internal and external communication platforms, as well as related information windows. Transmit, consolidate, and analyze customer satisfaction surveys, promptly communicating key information to relevant departments. Actively collaborate in tracking and resolving important complaints, ensuring customer data is accurate, confidential, and timely managed. Assist the Sales Department Assistant Manager with matters related to the area. Requirements: \- Advanced English \- Bachelor's degree in related fields \- 3\-4 years of experience in similar positions \- Advanced proficiency in office software \- Strong communication, organizational, and coordination skills \- Knowledge related to administrative and operational management Employment Type: Full-time Salary: $18,000\.00 \- $21,000\.00 per month Benefits: * Free parking * Flexible working hours * Option for indefinite-term contract * Cafeteria service Work Location: On-site employment