Operations Supervisor

Description

Job Summary: Coordinate field technicians to ensure proper management of installation services, route planning, and customer communication. Key Responsibilities: 1. Field technician coordination 2. Work route planning and scheduling 3. Direct contact with customers and technicians **ML Human Resources is seeking an Operations Supervisor in Zapopan, Jalisco** -------------------------------------------------------------------------- Mexican private-sector company founded in 2008, specializing in Point-of-Sale (POS) terminals and maintenance, software design, remote management, terminal repair, and promissory note capture, operating a total of 50,789 POS terminals. We invite you to join our outstanding team — all you need is: * **Minimum 3 years of experience managing field personnel (mandatory requirement)** * Experience in planning routes for field staff (e.g., maintenance or installation technicians, motorcycle couriers, or similar) * Minimum 2 years of experience supervising operations * Experience designing and building routes for installation technicians or couriers * Strong communication skills * Experience in continuous monitoring of field personnel * Intermediate to Advanced Excel (advanced search functions, concatenation, data relationships, and cross-referencing) * Completed bachelor’s degree * Flexible working hours * In-depth knowledge of the city and metropolitan areas * Residence near Campo Marte (preferred) **Responsibilities you will carry out:** * Coordinate field technicians to ensure proper management of installation services * Plan and schedule work routes for field installation technicians * Calculate per diems for work teams * Receive service orders * Manage and optimize service orders to reduce turnaround time and meet targets * Maintain direct contact with customers and field technicians * Track, validate, and verify services assigned to field technicians in a timely and accurate manner * Establish and maintain customer relationships to support service delivery **We offer:** * Competitive base salary * Hybrid work model (on-site and remote) * Statutory benefits from day one * Direct employment contract Working hours: Monday to Friday, 9:00 AM – 6:30 PM; Saturdays, 9:00 AM – 2:00 PM If you are interested in this position, please apply through this channel and we will contact you. **Desired education level:** Bachelor’s degree or higher — completed **Desired experience level:** Expert level **Departmental function:** Logistics / Transportation **Industry:** Repair and Maintenance *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6995f6bd34000040001ffdfa\&source\=indeed*