Customer Service Representative (on-site)

Description

**About Us** At Helpware, we don't just support businesses—we power them. With teams across the U.S., Ukraine, Mexico, and the Philippines, we blend human talent with smart technology to deliver next\-level customer experience and operational excellence. We partner with ambitious, fast\-growing companies to build solutions that actually move the needle—faster, smarter, and with real impact. **Customer Service Representative** As a Customer Service Representative, you own the journey of every prescription from start to finish. You're the guide, the problem\-solver, and the human connection behind the process—making complex systems feel simple and stressful situations feel manageable. You help patients understand what's happening, what's next, and how to get their medication—fast. **What You'll Do** * Own the success of every prescription, from initial order to refill * Support patients across phone, text, and email with clarity and empathy * Break down insurance coverage and next steps in a way that actually makes sense * Proactively reach out to resolve issues before they become problems * Collaborate with internal and external teams to keep everything moving * Guide patients through platforms and set them up for success * Turn complex systems into simple, clear solutions * De\-escalate tough situations with confidence and empathy * Show up as a true teammate—supporting others and raising the bar **What Do You Get** * $18,000 MXN monthly gross salary (before taxes) * Law benefits * Paid training * Savings fund (8% of monthly gross salary) * Food vouchers $1,000 MXN (after 2 months) * Major medical insurance (after 3 months) **What Makes You a Fit** * You genuinely care about helping people—this isn't just a job for you * You have 1\+ year of customer support experience (phone, chat, or email) * You communicate clearly, confidently, and like a human—not a script * You stay calm under pressure and know how to handle difficult conversations * You're tech\-savvy and comfortable learning new systems quickly * You thrive in fast\-moving, ever\-changing environments * Healthcare or startup experience? Great—but not required