Bellperson

Description

Position Summary: Room and guest services assistant responsible for greeting, guiding, and assisting guests, handling luggage, and providing property-related information. Key Highlights: 1. Comprehensive guest assistance, from greeting to providing hotel information. 2. No prior relevant work experience required—ideal for new talent. 3. Opportunity to grow in an environment that values well-being and diversity. **Additional Information** **Job Number**26060136 **Job Category**Rooms \& Guest Services Operations **Location**The Westin Guadalajara, Avenida de las Rosas 2911, Guadalajara, Jalisco, Mexico, 44530 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet and escort guests to their rooms. Open doors and assist guests/visitors entering and exiting the property. Inform guests about amenities, services, operating hours of the property, and local points of interest and activities. Identify and explain room features to guests (e.g., how to use the room key, minibar, locations of ice machines and vending machines, in-room safe, personalized laundry services). Transport guests’ luggage to and from their rooms or designated bell stand area. Assist with storing and retrieving luggage. Help guests and visitors enter and exit vehicles, including loading and unloading luggage. Provide guests with directions to their destinations. Arrange transportation (e.g., taxi, shuttle service) for guests/visitors, and record advance transportation requests as needed. Communicate parking procedures to guests/visitors. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow team members and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.5 kg) or its equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout the entire work shift. Move at a pace required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Reach above head level and below knee level, including bending, twisting the waist, pulling, and stooping. Navigate sloped, uneven, or slippery surfaces and staircases. Climb up and down staircases and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Remain alert for potentially unwelcome individuals on the property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No prior relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling—ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and also optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.