Customer Service

Description

Summary: This role involves providing exceptional customer service by managing and tracking client orders, ensuring accurate processing, scheduling, and timely resolution of issues. Highlights: 1. Manage client orders and ensure accurate processing and timely issue resolution. 2. Maintain high service standards and coordinate with internal departments. 3. Opportunities for professional growth and development. **Location:** Guadalajara, Jalisco **Company:** ROCKA Specialty Solutions **Type:** Full\-time **Department:** Customer Service **Job Objective** Provide exceptional customer service by managing and following up on client orders, ensuring accurate processing, scheduling, and timely issue resolution. Maintain high service standards and coordinate effectively with internal departments to guarantee customer satisfaction. **Main Responsibilities** * Receive, validate, and process customer purchase orders, ensuring accurate entry into the ERP system. * Follow up on ongoing orders, coordinating deliveries with warehouse, logistics, and billing teams. * Monitor available inventory and manage stock transfers between warehouses when needed. * Maintain constant communication with customers via email, chat, and phone to provide updates and solutions. * Inform customers about delivery dates, order status, or any necessary adjustments. * Work closely with Planning, Purchasing, Import/Export, and Logistics departments to ensure order fulfillment. * Address and resolve issues such as delays, shortages, or logistic incidents. * Keep customer information updated in the system. * Participate in continuous improvement initiatives within the Customer Service department**Requirements** * **Education:** Bachelor’s degree in Business Administration, International Business, or a related field. * **Experience:** At least 1 year in customer service, order management, or logistics. * Strong understanding of sales order processes, inventory control, and logistics coordination. * Proficient in ERP systems (preferably Oracle NetSuite). * Intermediate English proficiency (written and spoken). * Strong organizational skills and ability to handle multiple priorities. **Skills \& Competencies** * Excellent written and verbal communication. * Empathy and a strong customer service mindset. * Problem\-solving and proactive attitude. * Organization, attention to detail, and teamwork. **We Offer** * Competitive salary. * Benefits above the law. * Collaborative and dynamic work environment. * Opportunities for professional growth and development. Position Type: Full\-time, Indefinite Term Salary: $9,415\.59 \- $27,000\.00 per month Benefits: * Flexible working hours * Option for indefinite-term contract * Major medical expense insurance * Cafeteria service * Company phone * Grocery vouchers Workplace: Remote hybrid in Álamo, Jal. (Municipality of San Pedro Tlaquepaque)