At **NuCore**, we are looking for a passionate and results-oriented **Technical Support Engineer**, who ensures operational continuity and optimal performance of systems, equipment, and technological platforms—both internal and external to our clients. Your mission will be to **diagnose, address, and resolve technical incidents**, ensuring efficient response times and effective solutions aligned with service standards. **Key Responsibilities:** * Provide specialized technical support for systems, platforms, and equipment. * Manage incidents within established Service Level Agreements (SLAs). * Meet delivery deadlines and ensure customer satisfaction. * Maintain up-to-date inventories of technological assets. * Document solutions and ensure their effectiveness. **Requirements:** * **Education:** Bachelor’s degree in Computer Systems. * **Experience:** * 2 years as Technical Support Assistant. * 1 year as Technical Support Engineer. * **Knowledge:** * Windows 10 equipment administration. * Microsoft Office 2019. * Technical support and email administration. * **Competencies:** * Teamwork, effective communication, customer orientation. * Creative thinking, resilience, and conflict management. **What We Offer:** * **On-site** work mode. * Growth opportunity within an innovative team. * Tools and resources necessary for your performance. * Collaborative environment focused on professional development. Apply now and join our team! Job Type: Full-time, Indefinite-term Salary: $13,000.00 – $18,000.00 per month Benefits: * Company parking * Free parking * Option for indefinite-term contract * Company phone * Free uniforms Work Location: On-site employment