Technical Writer

Description

Summary: This role involves creating reports, interpreting test results, and engaging in customer service interactions while maintaining client documents. Highlights: 1. Opportunity to create formal reports and other correspondence 2. Engage in customer service interactions 3. Interpret and communicate test results *This is a fully on\-site position in Guadalajara, Jalisco* *Advanced English Skills required* **Responsibilities** \- Create formal reports and other correspondence types upon client request from field data and test results received from Quality Control. \- Interpret and communicate test results including any associated normative or client specifications to provide within client correspondences, internal discussions, or in report generation. \- Engage in customer service interactions by electronic, telephone, and/or direct in\-person correspondence pertaining to client inquiries and comments. \- Maintain client\-specific documents per defined departmental and company\-wide filing practices. **Qualifications** \- English fluency \- Strong problem solving abilities \- Strong written communication \- Requires at least 1 year of relevant customer service experience. \- Excellent customer service and relationship building skills. \- Ability to effectively use the MS Office package, Word, Excel, PowerPoint, Visio, Adobe Acrobat, and/or Photoshop. **Shift** MONDAY TO FRIDAY 08:00 \- 17:36 **Salary and Benefits** $26,000 gross monthly \+$1,000 in food stamps \+30 days Christmas Bonus \+Private Medical Insurance *This is a fully on\-site position in Guadalajara, Jalisco* *Advanced English Skills required* Job Type: Full\-time Pay: $26,000\.00 per month Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Required) Language: * Advanced English (Required) Work Location: In person