Customer Service - Telephone Support

Description

Job Summary: This role focuses on providing excellent post-sales service, resolving client issues, and managing guarantees to ensure complete customer satisfaction and maintain strong company-client relationships. Key Responsibilities: 1. Ensure a healthy company-client relationship and meet expectations. 2. Provide guidance on housing usage and services to ensure customer comfort. 3. Maintain constant communication to improve processes. At Ruba, we do not only build homes—we also build a better workplace for our employees, certified by GPTW as one of the 100 Best Companies to Work For in Mexico. We invite you to join our team. CUSTOMER SERVICE Receive, route, and resolve customer issues from the office or provide high-quality post-sales service in accordance with company policies to achieve full customer satisfaction, as well as carry out activities related to warranty management. Responsibilities: Ensure a healthy company-client relationship to deliver superior service and fulfill customer expectations. Ensure contractors provide repair services for delivered homes in case of failures, maintaining the safety and commitment promised by the company. Provide customers with guidance regarding any questions they may have about housing usage and required services to ensure their complete comfort. Ensure customers receive appropriate warranty support for their homes. Maintain constant communication with the CAT, construction coordinators, and supervisors to report customer-reported issues and thereby improve processes. Requirements: Completed university degree Minimum 3 years of experience in customer service and warranty management Basic knowledge of construction processes Proficiency in Office and Enkontrol Negotiation skills Excellent verbal and written communication skills Professional appearance Proactive and empathetic attitude We Offer: Competitive salary Benefits exceeding legal requirements Excellent work environment Professional development and growth opportunities Training programs. -Requirements- Minimum education: Higher education - Bachelor's degree 3 years of experience Keywords: service, customer, client, care