Sales Assistant

Description

Job Summary: Execute daily product sales at the point of sale, guiding and advising customers while maintaining quality service and the point of sale according to standards. Key Highlights: 1. World leader in luggage and travel accessories with renowned brands. 2. Vibrant culture committed to diversity and inclusion. 3. Socially responsible with a focus on sustainability and innovation. **Who We Are:** Samsonite is the world leader in bags, luggage, and travel accessories, combining distinctive style with cutting-edge design technology and the highest attention to quality and durability. For over 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that meet the travel lifestyle needs of conscious travelers worldwide. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a variety of retail partners **Mission:** Execute daily product sales at the assigned point of sale, guiding and advising customers according to their needs, with the objective of delivering and maintaining quality service while meeting organizational goals. Perform daily preparation and maintenance of the point of sale to ensure its operation complies with organizational standards. **Job Responsibilities:** • Perform daily cleaning and organization of the point of sale. • Restock missing products and display them according to organizational procedures and standards. • Verify and/or update daily codes and promotions in accordance with current offers. • Ensure products are correctly priced and coded. • Adhere punctually and responsibly to scheduled entry, exit, and break times established by the organization. • Execute product sales at assigned locations to contribute to achieving commercial department targets. • Guide customers according to their needs, encouraging them to purchase brand products and become loyal customers. • Provide post-sales support for products to foster customer loyalty to the brands marketed by the organization. • Receive products for exchange and/or return. • Receive products for technical service dispatch via shipping documents. • Deliver products dispatched by technical service to customers. • Receive new merchandise in stores to ensure inventory maintenance at points of sale. • Receive merchandise, thoroughly verifying items against the shipping document. • Check correct labeling and modify if errors are found. • Report missing products in merchandise shipments to Multi-Store Management and Supervisor. • Report critical stock shortages of missing products—both in concession and company-owned stores—to Multi-Store Management and Supervisor. • Install sensors and/or anti-theft alarms on all received products entering the point of sale. • Conduct cyclical and general product inventories, comparing items present at the point of sale versus system records as assigned by management. • Prepare reports for management to support informed decision-making and action by the organization. • Conduct comparative market analysis of competitor performance versus our own brand and report findings to support management decisions. • Maintain sales records per location and communicate them to management to enable timely action when necessary. • Act as Sales Assistant team leader during peak demand periods, as determined by direct management. **Why You’ll Love Working Here:****Our Employees Matter.** As a people-centered company, we work hard to offer rewards and development opportunities to our employees, recognizing their performance and creating a supportive work environment wherever they are. **Vibrant Culture.** We are committed to a diverse and rich culture that welcomes individuals from all professions and socioeconomic backgrounds. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially Responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences worldwide. To achieve this, we develop the best products using the most sustainable and innovative materials, methods, and business models. **What We Value:**At Samsonite, we do more than create the suitcases that move with our customers—we inspire and celebrate the moments that move them. We believe we have a responsibility toward the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be part of something greater and explore your passions. That’s why we offer multiple career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to work every day. Samsonite is an equal opportunity employer committed to promoting and maintaining a work environment where all applicants, associates, customers, and other individuals are treated with dignity and respect, free from harassment, discrimination, or retaliation.