**Maintenance Coordinator \- Crawford Construction Corp.** **Join Our Growing Team!** Crawford Construction Corp. is expanding! We are looking for a **dedicated Maintenance Coordinator** to help manage our maintenance operations, ensure seamless coordination between Property Managers, tenants, and field crews, and maintain high\-quality service standards. If you're organized, detail\-oriented, and passionate about delivering outstanding maintenance solutions, we’d love to hear from you! **About Us** Crawford Construction Corp. is a leading provider of **residential property maintenance and construction** services. We specialize in a wide range of maintenance solutions, including **plumbing, electrical, HVAC, roofing, carpentry, and general repairs**. Our focus is on **efficiency, reliability, and quality craftsmanship** to enhance tenant satisfaction and property performance. **Our Mission \& Values** At Crawford Construction Corp., we are committed to: ✅ **Integrity** – We operate with honesty, transparency, and professionalism. ✅ **Excellence** – Our workmanship and customer service set the industry standard. ✅ **Reliability** – We honor our commitments and deliver **timely, effective solutions**. ✅ **Innovation** – We embrace new technologies and industry best practices. **Responsibilities of a Maintenance Coordinator** This role requires **a proactive and detail\-driven individual** who ensures work orders are handled **smoothly and efficiently**. **Work Order Management** * Receive and assign **new work orders** from Property Managers. * Ensure **72\-hour completion goals or less** for all work orders. * Maintain **real\-time tracking** of work progress and resolve any delays. * Coordinate vendor assignments and ensure adherence to **scope of work and quality expectations**. * Use **RingCentral, Outlook Calendar, and client portals** to manage communications and scheduling. * Verify all work order completions with **before, during, and after photos**. * Ensure all **client\-required documentation** is submitted accurately. **Tenant \& Vendor Coordination** * **Contact tenants** via text, call, or email to confirm appointment availability. * Provide **real\-time service updates**, including technician arrival times. * Ensure field crews have **all necessary information** to complete the job effectively. * Manage a **database of subcontractors and vendors** by trade, state, and service. * **Follow up with tenants** post\-service to ensure satisfaction and collect feedback. **Quality Control \& Compliance** * **Confirm** that all maintenance tasks meet **safety and performance standards**. * Maintain **comprehensive documentation** in work order systems. * Troubleshoot and resolve **unexpected issues** to avoid delays or callbacks. * **Monitor photo documentation** to prevent **chargebacks or non\-payment** issues. * Ensure strict **adherence to tenant concerns, client instructions, and maintenance best practices**. **Customer Service \& Problem\-Solving** * Provide **clear, professional, and friendly communication** with tenants and clients. * Address **tenant concerns** effectively, ensuring a smooth maintenance experience. * Work with vendors and contractors to resolve **on\-site challenges**. * Maintain **detailed records** of work order progress and client interactions. **Qualifications \& Skills** The ideal candidate should possess: ✅ **Strong organizational and multitasking abilities** ✅ **Excellent verbal and written communication skills** ✅ Experience with **work order management systems, client portals, and scheduling tools** ✅ Proficiency in **RingCentral, Outlook Calendar, and email communication** ✅ Ability to **problem\-solve under pressure and make informed decisions** ✅ Familiarity with **residential property maintenance operations** (preferred) ✅ Ability to manage **multiple work orders, vendors, and client expectations** ✅ Strong attention to **detail, quality control, and compliance** **How to Apply** If you’re looking for a **fast\-paced, rewarding career** in residential maintenance coordination, we want to hear from you! **Submit your resume and a cover letter** outlining your experience and why you're a great fit for this role. **Crawford Construction Corp. is an Equal Opportunity Employer.** We celebrate diversity and are committed to creating an **inclusive workplace** where all employees thrive. ☎ **Office Contact:** 312\.229\.0134 Job Types: Full\-time, Contract Pay: $123\.29 \- $308\.24 per hour Work Location: Remote