Are you looking to join an innovative, inclusive, and collaborative company that values both your professional development and work-life balance—and that serves a diverse portfolio of industry-leading clients? If so, discover the opportunity Deintec has for you and accelerate your IT career! Position: **JDE Functional Expert** Location: Mexico Work Model: Hybrid—3 days per week at offices in Nuevo León or CDMX. Fully remote if you are not based in those cities. Contract Type: Indefinite-term Working Hours: Monday to Friday Language: Intermediate English Education: Degree in Computer Engineering, Systems Engineering, or related field **Purpose of the position** The JDE Functional Expert provides specialized consulting and support for JD Edwards applications, ensuring optimal functionality across key business processes. This role involves analysing requirements, configuring modules, troubleshooting issues, providing support to business operations, and collaborating with technical teams to deliver high-quality ERP solutions aligned with business objectives. Also is the key actor for maintaining the business processes embedded in JDE and all the JDE Localizations in the region. **Principal responsibilities** · Manage ticket queue to resolve end user issues in a timely manner, while providing excellent customer service. · Act as subject matter expert for JD Edwards functional areas, including Order Management, Financial Management, Inventory, and Procurement. · Analyse business requirements and translate them into functional specifications for JDE solutions. · Participate in projects involving upgrades, enhancements, and new implementations of JDE modules. · Design, configure, test, and implement JDE modules to meet operational and strategic LATAM region needs for projects assigned to her/him. · Work closely with JDE developers to assure the quality and on-time delivery of developed solutions. · Provide second-level (L2) and third-level (L3) support for functional issues and coordinate with technical teams for resolution. · Collaborate with integration teams to ensure smooth EDI, ETL, and Web Services transactions from satellite regional systems. · Troubleshoot and resolve functional issues in JDE applications, ensuring minimal disruption to business processes. · Document processes, configurations, and best practices for knowledge sharing and compliance. · Support regional IT managers and business stakeholders in aligning ERP solutions with organizational goals. · Maintain the JDE LATAM JDE Template. · Identify opportunities to optimize JDE processes and propose enhancements. · Identify opportunities to optimize JDE processes and propose enhancements. · Work closely with finance, supply chain, and operations teams to ensure JDE solutions meet business needs. · Participate in incident resolution and root cause analysis. · Ensure adherence to corporate policies, SOX compliance, and audit requirements in all functional configurations. **Required critical behaviours** · Should be Proactive and Self-Driven: Demonstrates a highly motivated, energetic, and independent attitude with strong initiative, eagerness to learn, and willingness to mentor others. · Possess Analytical Expertise: Possesses deep knowledge in analysing and defining business processes within JD Edwards, ensuring solutions align with operational and strategic goals. · Be Innovative Problem-Solving: Applies critical thinking and creative, out-of-the-box approaches to resolve complex issues, combined with sharp troubleshooting skills. · Possess Effective Communication and Collaboration skills: Exhibits strong interpersonal, written, and verbal skills to collaborate effectively with local users, management, and regional team members. · Be Customer-Centric Mindset: Maintains a service-oriented approach, communicating in a way that empowers end users to understand and utilize technology correctly, driving business benefits. · Have Influence and Team Orientation: Demonstrates excellent influencing skills, customer focus, and a strong team-player attitude to foster trust and cooperation across functions. **Required key skills (functional/technical)** **MANDATORY** · JD Edwards EnterpriseOne 9.0 or later, as Business Analyst or Consultant for JD Edwards E1 · Oracle SQL (Use of SQL scripts and statements) · Strong functional knowledge of JD Edwards modules: Finance, PTP, OTC, Manufacturing · Experience in analysing and documenting business processes and functional requirements. · Hands-on experience configuring and supporting JDE applications. · Familiarity with integration technologies (EDI, ETL, Web Services) and their impact on functional processes. · Ability to work collaboratively with technical teams and business stakeholders. · Experience in highly interconnected and complex environments. · Knowledge of best practices for ERP implementations and upgrades. · Excellent communication and documentation abilities. · Sense of urgency · The ability to perform analysis and research business needs to translate those into measurable business requirements · Strong analytical and problem-solving skills **PREFERRED** Oracle SQL Developer or TOAD **We offer:** - Competitive salary based on experience - Benefits exceeding statutory requirements (e.g., savings fund, credit union, SGMM, food vouchers, etc.) - Professional growth opportunities. - Direct contract with our client. If you meet the requirements and are motivated to advance your career, apply today! At Deintec, we’re excited to welcome your talent! Job Type: Full-time Pay: From $45,000.00 per month Language: * Advanced English (Required)