**Job Description** Rain is **the fastest\-growing earned wage access (EWA) fintech in the U.S.**, serving **3\.5 million employees** and backed by **top investors like QED and Prosus**. We’ve raised **nearly $400M** in funding—including **the largest Series A in fintech history**—and **just closed our Series B to fuel our next stage of hypergrowth.** We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic, remote\-first startup environment. The ideal candidate will bring outstanding IT support skills, a deep understanding of cloud\-managed infrastructure, and expertise in supporting a globally distributed workforce. You’ll be responsible for providing top\-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you. **Key Responsibilities** * Remotely design, manage, and troubleshoot IT infrastructure, including cloud\-managed networks (LAN/Wi\-Fi), and firewalls for our physical office hubs. * Lead IT infrastructure and collaboration technology projects for a distributed workforce, ensuring high availability, performance, and security. * Manage and enhance Workspace ONE UEM deployments for zero\-touch device provisioning, lifecycle management, and security compliance. * Drive IT automation initiatives using scripting tools or low\-code/no\-code platforms to streamline workflows and improve efficiency. * Act as a customer experience champion, ensuring responsive, high\-quality support for all employees, regardless of their location. * Provide expert IT support for our global teams across the US, India, LATAM, and Europe. * Administer Google Workspace, including user provisioning, security settings, integrations, and advanced troubleshooting. * Oversee the end\-to\-end IT asset lifecycle for a remote workforce, including procurement, zero\-touch deployment, tracking, and secure decommissioning. * Support and optimize collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet. * Standardize and document IT processes, creating robust knowledge bases and support procedures for a remote\-first environment. * Lead remote onboarding and offboarding operations, coordinating closely with Compliance, People, and Security teams. * Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS) within a cloud\-native infrastructure. **Skills and Qualifications** * 7\+ years of IT Experience, ideally with at least 2 years in a senior or lead role supporting a remote or hybrid workforce. **English is a MUST have.** * Proven experience providing exceptional IT support to a globally distributed, remote workforce. * Experience supporting Mac, Linux, and Windows platforms in a corporate environment. * Strong expertise in networking principles (TCP/IP, DNS, VPN) * Demonstrated success in driving IT automation or process improvements with measurable outcomes. * Hands\-on experience managing a distributed IT asset lifecycle using modern asset management tools. * Advanced proficiency in Google Workspace administration and automation. * Solid experience with Workspace ONE UEM or other modern MDM/UEM solutions (e.g., Jamf, Kandji, Intune). * Exceptional documentation, project management, and cross\-team collaboration skills, essential for a remote\-first environment. * Prior experience in a startup, fast\-paced, or agile environment is highly desirable. * Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001\. * Excellent written and verbal communication skills with a customer\-focused mindset. * Passion for leveraging AI tools in IT operations or familiarity with emerging AI\-enhanced IT solutions. waB7hsCRkX