Technical Support

Description

Job Summary: We are seeking a Technical Support Engineer to assist users, manage incidents and requests, and implement backup systems in a dynamic IT environment. Key Highlights: 1. Comprehensive technical support in an IT environment 2. Incident and user request management 3. Implementation and verification of critical systems About the Company: A Mexican IT company serving the domestic market across the entire United Mexican States. We require a Technical Support Engineer to work at the airport. Requirements: \*Proficiency with Windows, macOS, and Office software suites \*Knowledge of networks and servers \*Help Desk experience \*Familiarity with cloning software \*Customer service skills \*Peripheral device handling expertise Responsibilities: \*Technical support for printers, scanners, and workstations \*Answering user calls \*Managing incidents affecting facility users \*Handling requests via the Ticket Desk system \*Implementing a data backup and archiving system \*Network connectivity verification \*Checking the status of devices covered under service scope \*Modifying user roles and establishing the role/responsibility matrix. We Offer: \*Competitive salary \*Statutory benefits Schedule: Monday to Thursday, Night Shift, 7 PM–7 AM (4X3 Shift Pattern: Work four consecutive days, followed by three consecutive days off) Salary: $18,000.00–$21,000.00 per month Work Location: On-site employment