**DESCRIPTION** --------------- Base monthly salary: $14,250.00 MXN gross plus benefits exceeding statutory requirements. Location: C. del Fresno 376, Atlampa, Cuauhtémoc, 06450 Ciudad de México, CDMX, Mexico. Schedule: Availability to adjust shifts between 7:00–15:00 and 15:00–22:30. At Amazon, we are working to become the world’s most customer-centric company. To achieve this, we need exceptional and brilliant talent. Amazon is one of the most recognized brands globally because we deliver millions of products to our customers. We are seeking a leader responsible for supervising the execution of core Central Team tasks. In this role, you will be responsible for tracking the Hub Delivery program’s quality metrics. Key job responsibilities * Supervise dispatch of mid-mile units at nodes with Hub Delivery presence. * Monitor costs and maintain the program’s characteristic frugality. * Meet with stakeholders to discuss topics to be reported in metric reviews. * Identify opportunities and areas for improvement with customers within the delivery process. * Create maps to analyze the distribution of active routes and mid-mile travel paths. * Conduct in-depth analysis of program quality indicators. * Actively participate in continuous improvement projects. * Actively participate in meetings with delivery station stakeholders to present program quality metrics. * Collaborate with Field Team members within your territory to improve operational aspects impacting customer experience. * Supervise Debrief execution and backlog follow-up. * Prepare detailed shift-closure reports documenting all incidents occurring on route. * Manage capacity files, performance analysis for volume balancing, and incident logging. * Experience managing digital applications. * Maintain a positive work environment within your assigned team by actively participating in team-building activities. * Provide support to our partners in delivery processes. #AmazonMexico **BASIC QUALIFICATIONS** ------------------------ * 1+ years of experience with Microsoft Office products and applications * High school diploma or equivalent * Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Intermediate Excel proficiency **PREFERRED QUALIFICATIONS** ---------------------------- * Intermediate English proficiency Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.