**Control Desk Agent \- Home Office** **Requirements:** * TSU / Bachelor's degree in business administration or related field. * 6 months of experience in logistics operations or monitoring. * Intermediate Excel skills. * 3-week in-person training period. **Responsibilities:** * Real-time monitoring of operations. * Verify compliance with operational times for pickup, transit, and delivery. * Apply defined operational protocols for each type of incident. * Handle incoming calls from establishments and end customers following established protocols. * Maintain constant and effective operational communication with Delivery Supervisors to support or resolve field contingencies. * Reassign urgent orders to a new Delivery Person when the original one encounters an issue preventing delivery completion. * Keep operational databases updated by recording each event in the Order Report and Activity Log. * Provide remote support to delivery personnel and supervisors: answer questions, guide app usage, generate payment links, and manage terminal issues. We offer: * Schedule: Rotating shifts (2 weekdays off) * Salary: $10,000\.00 net monthly * Work location: Reserva Territorial Atlixcáyotl (during training period) * Home Office modality Position type: Full-time, Indefinite term Salary: $10,000\.00 per month Workplace: hybrid remote at 72830, La Vista Contry Club, Pue.