Technical Support and After-Sales (GRAVIT)

Description

Job Summary: We are seeking a professional for technical support and after-sales services, focused on delivering technical training and resolving issues related to GRAVIT fiber laser engraving equipment, ensuring an exceptional customer experience. Key Highlights: 1. Dynamic and service-oriented role in laser technology 2. Technical training and hybrid customer support 3. Warranty management and continuous service improvement **Technical Support and After-Sales \- GRAVIT Fiber Laser Engraving** **Location:** (Av. Francisco Javier Mina \#919 col. Oblatos, Gdl, Jal. 44380\) At **Stanser**, we seek a dynamic, service-oriented professional to join our team and ensure an exceptional customer experience with our GRAVIT fiber laser engraving equipment line. If you have technical support experience and are passionate about laser technology, this is your opportunity! **Key Responsibilities** * **Technical Training:** Deliver clear, structured technical training to customers (in-person and remote) on system operation and GRAVIT fiber laser engraving equipment functionality * **Hybrid Support:** Promptly address, diagnose, and resolve technical inquiries and incidents remotely and in person * **Warranty Management:** Track warranty processes per established policies, documenting and routing requests * **Documentation and Continuous Improvement:** Record all interactions, recurring issues, and solutions in Zoho Desk to contribute to service standardization and improvement * **Communication:** Maintain professional and timely communication with customers, updating them on case status **Knowledge and Requirements** * **Education:** Technical diploma or bachelor’s degree (in progress or completed) in Electronics, Mechatronics, Computer Systems, Automation, Industrial Engineering, or related fields * **Experience:** 1–3 years in technical support or technical customer service; experience with laser equipment, CNC machinery, or technical software (e.g., EZCAD, LightBurn, or similar) is preferred * **Technical Skills:** Proficiency with Windows, driver installation, basic equipment diagnostics, and laser engraving software configuration * **Competencies:** Service orientation, analytical and operational diagnostic ability, effective communication, and adherence to processes **Benefits** * Base salary with weekly payment schedule * **Statutory benefits** and monthly performance-based incentives * Punctuality bonus and uniforms * Ongoing training and professional development ***Apply through this channel or send your CV directly via WhatsApp to 8124277570, HR Department*** Employment Type: Full-time Salary: $13,999\.00 \- $14,000\.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment