Job Summary: We are looking for passionate individuals to join Soft Restaurant®, a leader in restaurant software, to transform the restaurant industry with innovative technology. Key Responsibilities: 1. Resolve technical inquiries and diagnose software issues. 2. Maintain the knowledge base up to date and train customers. 3. Escalate complex issues to the senior or development team. Join Soft Restaurant®, the leader in restaurant software in Mexico and Latin America! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this exciting journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** --------------- * Respond to technical inquiries through various channels (phone, email). * Diagnose software issues and provide effective solutions to problems reported by customers. * Keep the knowledge base updated with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when necessary. **What do you need?** ------------------- * Bachelor’s degree in Systems Engineering, Information Technology, or related field. * Basic knowledge of technical support or customer service in the software domain. * Basic knowledge of operating systems (Windows, Linux). * Basic knowledge of networking and databases. * Familiarity with CRM platforms. **Our Benefits** ----------------------- * **Competitive salary via a 100% IMSS payroll structure.** * **Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT)** * **Birthday off** * **Employee benefits across various business partners** * **Ongoing training and development** * **Recreational activities** **Once you register, you will receive an email****with all the necessary information to upload your CV and other important details. Please keep an eye on your inbox—we look forward to welcoming you enthusiastically!** **Soft Restaurant** ------------------- ### **Job Details** **Work Schedule** Full-time **Weekly Hours** 48.0 **Openings** 1 **Location** Cuauhtémoc, Ciudad de México