Founded in Hong Kong in 2013, Lalamove is a leading global on-demand delivery platform with millions of partners fulfilling orders daily. We are revolutionizing the logistics industry by directly connecting customers and drivers through our technology. With over 1,600 employees spread across Southeast Asia and Latin America, our company achieved unicorn status in 2018, has solid funding from major venture capital investors, and has continued growing at a rapid pace ever since.**At Lalamove, we live by our values: passion, humility, determination, and execution. If you are an experienced, motivated individual passionate about innovative operations, we welcome you.** * + **What will you do?/Activities:** + 1\.\-Monitor Mercado Libre delivery routes in real time. + 2\.\-Track and resolve in-route incidents (delays, blockages, vehicle failures, among others). + 3\.\-Detect deviations, unauthorized stops, and delays, proposing immediate solutions. + 4\.\-Manage failed delivery alerts, returns, and rerouting. + 5\.\-Provide operational support and assistance to drivers during their shifts. + 6\.\-Coordinate communication with drivers to ensure successful deliveries. + 7\.\-Ensure compliance with SLAs (Service Level Agreements) established with the client. + 8\.\-Support training and onboarding of new drivers. + 9\.\-Negotiate and interact with Mercado Libre leaders to manage incidents. + 10\.\-Review, document, and report accidents or incidents to the internal team. + **What are we looking for?** + - Teamwork and collaboration, essential for daily operations. - Adaptability to dynamic and high-demand environments. - Excellent verbal and written communication skills. - High sense of urgency and ability to prioritize under pressure. - Discipline and organization in tracking activities and using internal systems, keeping information always up to date. + **To join our team, you need:** + - Education: High school diploma (incomplete or completed bachelor's degree is a plus). - Basic knowledge of spreadsheets (Excel, Google Sheets, GSuite). - Previous experience in fleet management or last-mile logistics (desirable). $10,000 \- $12,000 a month Work schedule to be determined. Base salary (100% formal payroll) Grocery vouchers Transportation allowance Comprehensive medical insurance, including major, minor, and preventive care. If you are interested, apply through this channel and we will contact you.