Process Engineer - Digital Enablement

Description

Summary: The Process Engineer supports the design, documentation, standardization, and rollout of client-facing processes through SOPs, training programs, and operational excellence initiatives. Highlights: 1. Supports design and standardization of client-facing processes 2. Drives operational excellence initiatives 3. Focuses on stakeholder engagement and process adoption **The Role** The Process Engineer is accountable for supporting the design, documentation, standardization, and rollout of client\-facing processes through the development of Standard Operating Procedures (SOPs), training programs, and operational excellence initiatives. This is a contract\-based role aligned to a defined client engagement (approximately 6 months based on project phases), focused on delivering SOP governance and operational excellence outcomes for client organizations. This role ensures that client business processes are clearly defined, documented, and supported through structured SOP governance, organizational change management (OCM), and role\-based training. The role reports directly to the Digital Enablement Leader and collaborates closely with client stakeholders, functional leaders, and cross\-functional teams to ensure SOP frameworks, training programs, and process improvements are aligned, adopted, and successfully deployed within the client organization. **Key areas of responsibility include:** · **Process Engineering \& SOP Development** o Develop and document standardized SOPs for client business processes across functional areas o Ensure SOPs promote clarity, accountability, and cross\-functional coordination within the client organization o Obtain stakeholder validation and sign\-off on client SOP documentation o Finalize and maintain SOP documentation within client\-designated systems · **Operational Change Management (OCM) \& Process Adoption** o Support the development and implementation of a standardized OCM methodology for client SOP rollout o Define OCM objectives and training goals aligned to client needs o Identify enterprise\-wide training needs by role within the client organization o Develop and coordinate SOP rollout plans with client stakeholders · **Training Development \& Deployment** o Develop SOP training modules aligned to client processes o Publish training content to client Learning Management Systems (LMS) o Pilot SOPs and training programs with client user groups o Deliver role\-based training sessions for client teams o Conduct assessments and support learner certification processes · **Role\-Based Curriculum Design** o Map client enterprise roles and define learning paths o Develop workshop content aligned to client change journeys o Design job aids, learning materials, and assessments · **Stakeholder Engagement \& Alignment** o Identify change champions within client teams o Validate SOPs and training curriculum with client functional leaders o Coordinate scheduling and communication of rollout plans o Facilitate alignment to ensure adoption and execution · **Workshops \& Training Facilitation** o Facilitate live workshops (virtual and in\-person) o Deliver structured training sessions with practical use cases o Capture feedback and participation data o Continuously improve training effectiveness based on client feedback · **Continuous Improvement \& Operational Excellence** o Support institutionalization of continuous learning within the client organization o Embed SOP training into onboarding and performance practices where applicable o Maintain feedback loops to update SOPs and training materials o Support sustainable adoption of operational excellence practices **Desired Results** 1\. Standardized Process Adoption Across the Organization a. Successfully deploy enterprise\-wide SOPs with stakeholder alignment and sign\-off b. Ensure consistent execution of processes across business functions 2\. Effective Training \& Enablement a. Deliver role\-based training programs that support process adoption b. Ensure training content is accessible, relevant, and aligned to SOPs 3\. Successful OCM \& Rollout Execution a. Achieve alignment on OCM methodology and rollout plans b. Ensure stakeholder engagement and participation throughout implementation 4\. Continuous Improvement \& Sustainability a. Establish ongoing learning and feedback mechanisms b. Maintain and evolve SOPs and training programs based on organizational needs **Guidelines** · Align with Cooperative Computing’s Mission, Vision, and Core Values · Ensure all processes and deliverables support operational excellence and scalability · Collaborate proactively with stakeholders to drive alignment and adoption · Maintain a focus on clarity, consistency, and accountability in all process documentation · Support efficient, cost\-effective, and scalable solutions **Resources** · All internal CC teams · COO, David Kramer · Digital Enablement Leader, Karla Diaz **Accountability** * **Daily:** o Own daily deliverables aligned to the active client engagement, including SOP documentation, process mapping, and training development o Engage with client stakeholders to gather process inputs, validate requirements, and ensure accuracy of documentation o Document and refine client current\-state and future\-state processes based on engagement scope o Collaborate with internal CC team members to ensure alignment on client deliverables and timelines o Maintain progress tracking and documentation aligned to engagement milestones * **Weekly:** o Participate in or facilitate client working sessions, workshops, and alignment meetings o Deliver defined components of SOPs, training modules, and curriculum based on project schedule o Ensure alignment with agreed timelines, proactively identifying risks or delays o Communicate status, dependencies, and blockers to internal and client stakeholders o Support execution of rollout plans, training schedules, and stakeholder communications * **Monthly:** o Support delivery of key engagement milestones, including SOP finalization, training rollout, and workshop facilitation o Present draft or finalized deliverables to client stakeholders and incorporate feedback o Evaluate readiness of SOPs and training materials for client adoption o Refine deliverables based on feedback to ensure alignment with client objectives o Contribute to continuous improvement of delivery approach within the engagement * **Quarterly (or Engagement Phase Reviews):** o Report on progress against SOW milestones, including SOP documentation, training deployment, and rollout activities o Evaluate effectiveness of SOPs and training programs based on client feedback, adoption, and engagement metrics o Identify gaps, risks, or improvement opportunities in process documentation, training, and rollout execution o Participate in engagement reviews or retrospectives to capture lessons learned and improve delivery approach o Refine SOPs, training materials, and rollout strategies to ensure alignment with client objectives and operational needs o Ensure continued alignment with client stakeholders on priorities, timelines, and expected outcomes * **Engagement Completion (In place of Annually):** o Successfully complete all deliverables defined within the SOW, ensuring client validation and sign\-off o Ensure SOPs, training materials, and supporting documentation are fully implemented and accessible to the client organization o Support knowledge transfer to client stakeholders to enable ongoing ownership and sustainability o Deliver a high\-quality client experience through clear communication, responsiveness, and execution excellence o Contribute insights, lessons learned, and improvement recommendations to support future engagements o Support smooth transition or closeout of the engagement, ensuring no gaps in deliverables or expectations **Consequences** · Contract Compensation: You will be compensated based on agreed contract terms and engagement scope · Performance Evaluation: Performance will be evaluated based on delivery of agreed milestones, quality of deliverables, and stakeholder satisfaction · Engagement Continuation: Extension or renewal of the contract will be based on performance, client needs, and business requirements · Should performance not meet expectations, alignment discussions and corrective actions will be implemented as appropriate for the engagement **Performance Capabilities** The Process Engineer is expected to demonstrate the following capabilities: · Two plus (2\+) years' experience in process engineering, SOP development. · Strong ability to document and standardize business processes across multiple functions · Working knowledge of organizational change management (OCM) and process adoption strategies · Ability to design and deliver training programs and facilitate workshops · Strong stakeholder engagement skills with the ability to work effectively with client teams · Ability to translate business processes into structured SOPs, training materials, and frameworks · High degree of self\-management and accountability within a contract\-based engagement · Strong attention to detail and commitment to quality in deliverables · Ability to operate effectively within defined timelines and project\-based work structures · Focus on delivering measurable outcomes and supporting successful client adoption Tipo de puesto: Por obra o tiempo determinado Duración del contrato: 6 meses Sueldo: $35,000\.00 \- $50,000\.00 al mes Lugar de trabajo: remoto híbrido en México, Méx.