Technical Support Engineer

Description

Job Summary: Provide timely and efficient technical support to users and systems, handling incidents and requests under on-call duty arrangements to ensure operational continuity. Key Highlights: 1. User and system technical support 2. Hardware, software, and network issue resolution 3. Opportunity for professional development and continuous training **Technical Support Engineer** **Job Objective** Provide timely and efficient technical support to users and systems, handling incidents and requests under on-call duty arrangements, ensuring operational continuity and proper functioning of the technological infrastructure. **Responsibilities** * Address technical incidents related to hardware, software, networks, and access. * Provide remote and/or on-site technical support as required. * Diagnose, document, and track support tickets. * Resolve issues related to computing equipment, operating systems, and applications. * Escalate incidents to higher support levels when appropriate. * Perform scheduled visits or respond to urgent incidents. * Ensure appropriate response times according to incident criticality. * Maintain clear communication with users and involved departments. **Requirements** **Education:** * Technical diploma or Bachelor’s degree in Systems, Computer Science, Information Technology, or related field (completed or incomplete). * Minimum 1–3 years of experience in technical support. **Technical Knowledge:** * User support (in-person and remote) * Windows operating systems * Hardware and software diagnostics * Basic networking (connectivity, VPN, internet, etc.) * Ticketing system tools * Preventive and corrective maintenance of computing equipment **Competencies:** * High sense of responsibility * Excellent service attitude * Problem-solving and responsiveness * Organization and follow-up skills * Ability to work under pressure Schedule Availability (MANDATORY) This position requires availability to provide technical support on an on-demand on-call basis. **Availability Schedule:** * Monday to Friday: 8:00 PM to 5:00 AM * Saturdays and Sundays: 24-hour availability *Important:* The schedule follows an on-demand on-call model; therefore, activities will be performed only when incidents or requests arise. **We Offer** * Competitive salary * Statutory benefits * Job stability * Professional development opportunities * Continuous training Salary: $15,000\.00 per month Benefits: * Discounts and preferential pricing * Company parking * Free parking * Option for indefinite-term contract * Medical expense insurance * Major medical expense insurance * Life insurance * Gym service * Company phone Work Location: On-site employment